
State Farm® Insurance Agent Steve Carpou
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sheila Miranda
September 16, 2025
"Sierra was great she managed to give me the best options for life insurance built for my needs and my family we appreciate her professionalism and all her help."
Bryan Maas
September 16, 2025
"Punctual, to the point and professional."
Sherrie Gaddis
September 16, 2025
"I just spoke with Christy about some information we needed added to our Home owners insurance and she honestly got it taken care of within a few minutes! Amazing service and follow through! Thank you very much."
Eli Munoz
September 15, 2025
"Matthew was very helpful in processing my requests and verifying my transactions that I made to my account. He helped facilitate a smooth interaction and provided all the necessary documentation I required. Highly recommend StateFarm and the Matthews, NC office does a superb job every time."
"Thank you, Eliezer, for sharing your experience! I'm happy to know that Ginny was able to assist you smoothly and find the right coverage at a great price. It's wonderful to hear that your policies are meeting your needs. We're here for any future assistance you might need. Welcome to the State Farm family!"
P. Stamper
September 15, 2025
"Christy helped me to find a FEMA bill that has gotten lost in the U.S. Postal service. She is ALWAYS happy to help and extremely efficient!"
"Thank you, P. Stamper! I'm glad Christy was able to assist you with locating your FEMA bill. Her dedication and efficiency are truly appreciated. If there's anything else we can do for you, just let us know!"
Jackie Crouch
September 15, 2025
"This team is absolutely wonderful.They were able to get me coverage on a new vehicle and transfers have never been easier with the help of Chrissy. Thanks again for serving our family"
"Jackie, thank you for your fantastic feedback! I'm so happy to hear that Chrissy and the team made your vehicle coverage and transfers smooth and easy. We appreciate the opportunity to serve your family. If there's anything else we can assist with, just let us know!"
Raashana
September 12, 2025
"Good customer service"
"Thank you, Raashana! I'm happy you appreciated our customer service. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
Hannah Culbreth
September 12, 2025
"Sierra was amazing, explained everything very clearly and was very personable"
"Thank you, Hannah! I'm happy to hear that Sierra provided clear explanations and made your experience enjoyable. Our team is dedicated to offering personable service. Let us know if there's anything else we can assist you with!"
Terri Richter
September 11, 2025
"Matthew was awesome with both of my policies auto and home"
"Thank you, Terri! I'm happy to hear that Matthew provided excellent service with your policies. Our team is dedicated to offering the best support possible. Let us know if there's anything else we can assist you with!"
Anna
September 9, 2025
"Mathew is amazing! He made the whole insurance process easy to understand, answered all my questions quickly, and truly went above and beyond to help me get the best coverage. Highly recommend! 10/10 service!!!"
"Anna, thank you for your fantastic review! I'm so happy to hear that Mathew made the insurance process easy and provided exceptional service. We’re committed to offering the best coverage and support. If you need anything else, feel free to reach out!"
Cindi W.
September 9, 2025
"Thanks to Sierra all my request are met! She is delightful to work with & I look forward to connecting with her in a few months about our changing needs. Thank you ! Cindi Womer"
"Cindi, thank you for your wonderful feedback! I'm happy to hear that Sierra has been delightful to work with and that your requests have been met. We look forward to assisting you with your changing needs in the coming months. Let us know if there's anything else we can do for you!"
Dale Wilson
September 8, 2025
"Sierra helped Me understand about My life insurance policy. Thanks Sierra Dale Wilson"
"Thank you, Dale! I'm happy Sierra could help you understand your life insurance policy. We appreciate your business. If you have any further questions or need assistance, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Ranika Chaney
September 5, 2025
"Sierra was great."
"Thank you, Ranika! I'm happy to hear that Sierra provided you with great service. Our team is dedicated to delivering excellent experiences, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Michael Robinson
September 5, 2025
"SIerra has always given me excellent service, and given me all the information I needed. Sierra is very helpful, professional, and respectful. I think anyone who needed any type of insurance would be very satisfied with her performance, knowledge, and Sierra's Professionalism is excellent. Sierra has always been polite, understanding, and caring."
"Thank you for your wonderful feedback, Michael! I'm delighted to hear that Sierra has consistently provided you with excellent service and all the information you needed. Her professionalism and caring nature are truly valued here. If there's anything else we can assist you with, feel free to reach out anytime!"
Jaime Calangan
September 5, 2025
"Sierra is an excellent sales rep, Love her!!!"
"Thank you, Jaime! I'm happy to hear that Sierra provided you with such excellent service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Ricarte
September 4, 2025
"Ginny was so engaging with concern for my issues of insurance and she stayed with it to give me a satisfactory end. I'm pleased to be with Ginny from State Farm"
"Thank you, Ricarte! I'm happy to hear that Ginny was able to assist you with your insurance needs and provide a satisfying experience. We appreciate your trust in us and are always here to help with any questions or future needs. Let us know if there's anything else we can do for you!"
Liang Zhang
September 4, 2025
"This is the first time I reviewed my policy with Sierra. She is nice with a sweet tone and explained everything very clearly. Very helpful."
"Liang, thank you for sharing your experience! I'm happy to hear that Sierra was able to assist you with clarity and kindness. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Midori Bush
September 3, 2025
"Ginny helped out a lot and answered any questions I had!"
"Thank you, Midori! I'm happy to hear that Ginny was able to assist you and address all your questions. Our team is committed to providing excellent service, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
Linda Davila
September 2, 2025
"Ginny has been wonderful to work with in setting up insurance. She is very prompt in her responses to my questions and needs."
"Thank you, Linda! I'm happy to hear that Ginny has been so helpful in setting up your insurance and addressing your questions promptly. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If you need anything else, feel free to reach out!"
Ruby Flores- Boyd
September 2, 2025
"Ginny was amazing, so patient and incredibly helpful!"
"Hey, Ruby! Thanks so much for sharing that Ginny was patient and helpful while assisting you. We are glad to hear you had a great experience with your homeowners insurance and general liability insurance needs."
Samara Archibald
September 2, 2025
"Sierra was a very helpful agent! She helped me get my renters insurance policy created very quickly!"
"Hey Samara, Thanks for the great review! I'm glad Sierra could help you out. If you need anything else, we're here for you. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
derrick archie
September 2, 2025
"My experience was Great With Matthew. Very Helpful"
"Thank you for your review, Derrick! I'm happy to hear that Matthew was able to assist you effectively. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
Francisco Moreta
September 2, 2025
"Ginny made the Process of adding a truck to my current insurance policy very easy and quick. She went straight to the point and made it happen. Thanks!"
"Francisco, thank you for your feedback! I'm happy to hear that Ginny made the process smooth and efficient. We appreciate your trust in us. If you need anything else, feel free to reach out!"
Jannine Allen
September 2, 2025
"Great experience! Thanks so much!!"
"Thank you, Jannine! I'm happy you had a great experience with us. We’re always here to help with any insurance needs you may have. Thanks for choosing us!"
Robert Jenkins
September 2, 2025
"Christy was helpful, knowledgeable and kind. She listened to my needs and found the policies that best addressed my needs and in a timely fashion. Her care and concern for my needs has been exemplary and admirable."
"Thanks for the kind words, Robert! We’re happy to hear Ginny was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"