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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amee Roome

Amee Roome

September 25, 2026

5  out of  5
rating by Amee Roome
"Christy was incredibly helpful in answering my questions about a claim and connecting me with the right people to get the job done. I appreciate her professionalism and expediency."
We responded:
"Amee, thank you for taking the time to leave us a review! I'm glad Christy was able to assist you quickly with the insurance information for your daughter's driving test. We're here to make things easy for you. Let us know if we can help with anything else!"
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Mike Mai

September 25, 2026

5  out of  5
rating by Mike Mai
"Christ is great, helpful, and get to the job done right at every time."
We responded:
"Mike, we're pleased to hear that Sierra was friendly, helpful, and efficient in assisting you! Providing top-notch service is our priority, and we're grateful for your positive feedback. If you need anything in the future, feel free to reach out to our office. Thank you for choosing us! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Martin Wallace

September 24, 2026

5  out of  5
rating by Martin Wallace
"Sierra was very knowledgeable and helpful."
We responded:
"Martin, thank you for taking the time to leave us a review! I'm happy to hear that Sierra was able to assist you with her knowledge and helpfulness. We're here for you, so feel free to reach out if you need anything else!"
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Jackson Hargett

September 24, 2026

5  out of  5
rating by Jackson Hargett
"Sierra Pica-Nelson was very responsive and super helpful!"
We responded:
"Jackson, thank you for taking the time to leave us a review! I'm happy to hear that Sierra was responsive and helpful during your experience with us. We're always here if you need anything else!"
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April Runk

September 24, 2026

5  out of  5
rating by April Runk
"Christy was very friendly and helpful. She was able to help me with my issue very quickly."
We responded:
"Thank you, April! I'm happy to hear that Matthew provided you with helpful and friendly service. Our team is dedicated to offering the best experience possible. If you need anything else, feel free to reach out!"
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Michayla Mitri

September 23, 2026

5  out of  5
rating by Michayla Mitri
"Had to switch insurance over when moving states and Sierra was nothing but the best! Amazing help and very reliable!"
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Jim Roberts

September 22, 2026

5  out of  5
rating by Jim Roberts
"Just received fantastic service from Christy. Not only was she extremely pleasant, but she was extremely helpful and was able to resolve my issue."
We responded:
"Thank you for the wonderful review, Jim! Sam is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
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Tammie Mozingo

September 21, 2026

5  out of  5
rating by Tammie Mozingo
"Christy is great answers everything u need to know"
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Andy Bowman

September 16, 2026

5  out of  5
rating by Andy Bowman
"Just got insurance approved in a few phone calls. Very quick and professional responses. Would recommend their branch with others when asked about coverage."
We responded:
"Thank you, Andy! I'm happy to hear that you found our service quick and professional. We appreciate your recommendation and are here to help with any of your insurance needs. Thanks for choosing us! "
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Crystal Dees

September 16, 2026

5  out of  5
rating by Crystal Dees
"Sierra was Great!!! Thank y'all sooo Much!!!"
We responded:
"Crystal, thank you for taking the time to leave us a review! I'm happy to hear that Sierra made such a positive impact on your experience. We appreciate your support!"
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Alton Sharpe

September 14, 2026

5  out of  5
rating by Alton Sharpe
"Sierra is great to work with. She is very knowledgeable and courageous. Always happy and eager to assist."
We responded:
"Thank you, Alton, for sharing your experience! I'm happy to know that Matthew's professionalism and knowledge made your switch to State Farm a positive one. We're grateful to have you with us and are here to assist with any of your insurance needs. Feel free to reach out anytime!"
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James Johnson

September 10, 2026

5  out of  5
rating by James Johnson
"I thank Christy for helping me after receiving a letter from my mortgage company asking be about my property insurance which was already sent. And I gave her another address to make sure and she also checked that other address. Thanks"
We responded:
"Thank you, James, for sharing your experience! I'm glad Christy was able to assist you with your property insurance concerns and ensure everything was in order. We appreciate your trust in us. Let us know if we can help with anything else!"
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Patience Mills

September 9, 2026

5  out of  5
rating by Patience Mills
"Christy is always a pleasure to work with!
She is very organized and keeps up with me and gets me the things I need."
We responded:
"Patience, thank you for taking the time to leave us a review! I'm glad to hear that Christy has been so helpful and organized in assisting you. We appreciate your feedback and are here if you need anything else!"
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Kristin Weiler

September 9, 2026

5  out of  5
rating by Kristin Weiler
"Ginny O'Hara was a big help in getting me new coverage for my auto and home insurance. Our current home and auto was with another company and was so expensive. Glad to make the switch! She made the process easy."
We responded:
"Kristin, thank you for taking the time to leave us a review! I'm happy to hear that Ginny was able to assist you in finding new coverage for your insurance. It's great to know the switch was smooth and beneficial for you. We're always here if you need anything else!"
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Chris McManus

September 9, 2026

5  out of  5
rating by Chris McManus
"Christy and Ginny have been awesome to work with.They Have answered my questions and explained things.And trust me I have asked alot of questions😊"
We responded:
"Chris, thank you for taking the time to leave us a review! I'm happy to hear that Christy and Ginny have been able to assist you with all your questions. We always aim to make things clear and understandable. Feel free to reach out if you need anything else!"
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Danita

September 5, 2026

5  out of  5
rating by Danita
"Christy was very helpful. Had to change payment method due to fraud. Very pleased with. Patient as I had to look for new card."
We responded:
"Danita, I'm happy to hear that Christy was able to assist you with changing your payment method smoothly. We always aim to provide patient and helpful service!"
Profile photo of Chris

Chris

September 4, 2026

5  out of  5
rating by Chris
"Sierra and Christy were very helpful in adding extra insurance to my coverage. Sierra was very patient with me in adding my personal items to the insurance policy."
We responded:
"Thank you, Chris! I'm happy to hear that Christy was able to assist you effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Victoria Secrets

September 3, 2026

5  out of  5
rating by Victoria Secrets
"Sierra was on top of her game. She keeps me informed of any possible discounts or rate changes. I’d love to refer you because your manners and respect while setting my account up was very professional. Any questions and I know I can rely on Sierra with State Farm. Thanks Sierra 🥰 and she saved me over a $100 for switching from progressive. Thank you again for following through on toe calls"
We responded:
"Nicole, thank you for sharing your experience! I'm glad to hear that Sierra was able to assist you so effectively and professionally. It's wonderful that she could help you save money by switching from Progressive. We appreciate your trust in our office and your willingness to refer us. If you have any more questions or need further assistance, feel free to reach out. Thanks again for your kind words!

- Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Maria Kahler

September 3, 2026

5  out of  5
rating by Maria Kahler
"My family and I love working with Statefarm. I was just assisted by Christy in updating my renter’s insurance declaration. She got them all squared away and I appreciated how quickly she got it done. Thanks a lot Christy, as always we can rely on you guys for our insurance issues. Awesome customer service! ❤️ Christy is my go to person in Statefarm!❤️l love calling Christy at StateFarm because I know I will get the right answer to my questions and as always Christy goes above and beyond in helping me and am sure with all of StateFarm clients."
We responded:
"Thank you, Maria! I'm happy to know that you and your family enjoy working with us. Christy is indeed fantastic at making sure everything is taken care of, and it's great to see her efforts recognized. We're here for any future needs or questions you might have!"
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Peggy Navey

September 3, 2026

5  out of  5
rating by Peggy Navey
"Christy is always pleasant and helpful."
We responded:
"Thank you, Peggy! I'm happy to hear that Ginny provided excellent communication. We appreciate your feedback and will certainly acknowledge her efforts. If you need any further assistance, feel free to reach out.

- Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Profile photo of Jim Arbogast

Jim Arbogast

September 3, 2026

5  out of  5
rating by Jim Arbogast
"Christie of State Farm has been so very helpful with my auto and home owners insurance needs. Thank you!!! She proves that State Farm is indeed a good neighbor!"
We responded:
"Jim, It's great to hear that Christie has been so helpful with your auto and homeowners insurance needs! Having someone knowledgeable and supportive can make all the difference when it comes to managing your insurance. If you ever have any further questions or need assistance, Christie and our team at Steve Carpou State Farm Agency are always there to help. Thanks for sharing your positive experience!"
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P. Stamper

September 2, 2026

5  out of  5
rating by P. Stamper
"Christy helped me to find a FEMA bill that has gotten lost in the U.S. Postal service. She is ALWAYS happy to help and extremely efficient!
Christy helped me find out two bits of info that wasn't clear in an email, U.S. Mail, & payments! She's such a great resource! Give her a raise in pay or promotion!! Thanks for your help!"
We responded:
"Thank you, P. Stamper! I'm glad Christy was able to assist you with locating your FEMA bill. Her dedication and efficiency are truly appreciated. If there's anything else we can do for you, just let us know!"
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richard thornburg

September 1, 2026

5  out of  5
rating by richard thornburg
"Made changes to my insurance and Sierra was so professional and helpful. Thanks steve Today Christy helped me needed digital copy of all cards and they answered the phone. Thanks so Much."
We responded:
"Thank you for your kind words, Richard! We're glad to hear Sierra provided professional and helpful service while assisting with your insurance changes. We appreciate your trust and your review!"
Profile photo of Jacqueline Gray

Jacqueline Gray

September 1, 2026

5  out of  5
rating by Jacqueline Gray
"I spoke to Chrissy, and she was very helpful and was able to take care of my problem promptly."
We responded:
"Hi Jacqueline, thank you for sharing your positive experience working with Ginny! We are delighted to hear that she has been so helpful with your home and car insurance needs, always being responsive and available to assist you promptly. Please know that our office is here for you whenever you have questions or need assistance in the future.

- Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Jaime Calangan

August 26, 2026

5  out of  5
rating by Jaime Calangan
"Sierra is an excellent sales rep, Love her!!!"
We responded:
"Thank you, Jaime! I'm happy to hear that Sierra provided you with such excellent service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"