State Farm® Insurance Agent Steve Carpou
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
jeff lewis
August 6, 2026
"They have outstanding customer service and I am glad I switched!!! Saving a lot of money compared to same policy and deductible from another top insurance company."
"Thank you, Jeff! I'm happy to hear that you're satisfied with our customer service and that switching to us has been a positive experience for you. If you ever need anything or have questions, feel free to reach out. Thanks for choosing us!"
David Jewell
August 5, 2026
"Ginny was very helpful and got my situation handled very quickly."
"Thank you for telling us about your experience with us, David! Christy is a wonderful talent and we feel lucky to have her on board. Please let us know if you have any questions about your insurance policies or anything else!"
Sandeep Kutty
August 5, 2026
"Matthew provided a great service. He was patient and answered all my questions."
"Thank you, Sandeep! I'm glad to hear that Matthew was able to assist you so well. We always aim to provide thorough and patient service. Let us know if we can help with anything else!"
Johnny Arthur
August 5, 2026
"Had a great experience and wonderful help thanks alot"
"Johnny, thank you for sharing your experience! I'm happy to hear you received wonderful help. If you ever need assistance again, feel free to reach out. Thanks for choosing us!"
david templeton
August 5, 2026
"Mathew was great -- as always."
"David, I'm glad to hear that Mathew continues to provide great service. We're always here to help if you need anything else!"
Luis Ardila
August 5, 2026
"Christy Edwards has been a very helpful and kind person and is always clear and honest with her clients."
"Thank you for sharing your experience! I'm happy to hear that Sierra was able to explain the insurance process clearly. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
trish videtto
August 4, 2026
"Ginny and Christy from Steve’s office helped me out so much she made the insurance process so easy!!! Thank you so much for all your help!!! Thank you for a seamless process!!! The payment options with this company are amazing
I had To switch my insurance to a new vehicle and Matthew and Selena were amazing helping me. Out. My experience with State Farm has been amazing"
"Thank you, Trish! I'm happy to hear that Ginny made the insurance process easy for you. Our team is dedicated to providing seamless service, and it's great to know we achieved that for you. If you need anything else, feel free to reach out!"
Judy Lutz
August 4, 2026
"During my search for home owner's coverage, Ginny was quick to respond. Insurance is not my thing, but she answered questions and provided additional insight which was so helpful. During the process, she would follow up to determine how it was going. I appreciate her help and will keep her contact info for future use. She's great!"
"Judy, thank you for your wonderful review! I'm glad Ginny was able to assist you promptly and provide the insights you needed during your search for homeowner's coverage. It's great to know she followed up and made the process easier for you. We appreciate your kind words and look forward to being of service in the future.
- Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Fredricka Sawyer
August 4, 2026
"Ginny was very thorough and helpful l would recommend her to anyone"
"Thank you, Fredricka! I'm glad to hear that Ginny was thorough and helpful during your visit. We appreciate your recommendation and are here if you need anything else!"
Lakwan Mosley
August 3, 2026
"Matthew did a great job in helping with my policy!!"
Adolfo Cordova
July 29, 2026
"Sierra, thank you for your advice. You’re excellent person, I was really happy with your service. Have a wonderful day. Adolfo Cordova."
Chris Cobb
July 29, 2026
"Sierra was quick to respond and provided great customer service. She was very patient reviewing my policies and providing context around each policy coverage. Thank you."
Charlie Gupton
July 27, 2026
"Ginny was excellent I really appreciate the way that she worked with me to make sure my family and I got everything that we need from our policies"
Cayla Smith
July 22, 2026
"Steve was amazing to work with and very patient with me being a mom of 3 working full time he went above and beyond to make sure what I was needing I got while he was also doing his own daddy duties! I will be giving others his info as well as I have never had someone as nice and kind as Steve! Keep being amazing and helping people the way you do! Your work isn’t perfect unnoticed!"
Nick DiLello
July 22, 2026
"The folks at this State Farm office have been excellent to work with. I began my relationship with Mr. Sam Greunig, and when he relocated, Ms. Christy Edwards has taken responsibility. They have been knowledgeable, flexible, and professional at every turn.
On 7/22/26 I took delivery of a new car, and asked Christy to add the vehicle to my existing policy. In less than 24 hours I had all if the documents I needed to drive the car the same day, thanks to Ginny's quick response. Thank you , ladies!"
Traveling Lollie
July 22, 2026
"We have been customers of this State Farm agent for many years. We always receive excellent care whether by email, text or phone call. Most of the time we deal with Christy, who is always quick to respond, thorough, and a pleasure to work with. She takes the time to answer questions, provides excellent service, and makes the insurance process easy. I highly recommend this agent and Christy as your contact for anyone looking for a knowledgeable and dependable State Farm agent and staff."
Edward Samuels
July 21, 2026
"Ginny was exceptionally helpful today I appreciate the wonderful customer service!"
Maria Kahler
July 20, 2026
"My family and I love working with Statefarm. I was just assisted by Christy in updating my renter’s insurance declaration. She got them all squared away and I appreciated how quickly she got it done. Thanks a lot Christy, as always we can rely on you guys for our insurance issues. Awesome customer service! ❤️ Christy is my go to person in Statefarm!❤️"
"Thank you, Maria! I'm happy to know that you and your family enjoy working with us. Christy is indeed fantastic at making sure everything is taken care of, and it's great to see her efforts recognized. We're here for any future needs or questions you might have!"
Morgan Dickelman
July 20, 2026
"Christy was and is always fantastic! Wonderful customer service and always so sweet. I always know when she answers the phone, I’ll be happy by the end of the call."
"Morgan, thank you for the shoutout for Sam! Our office loves being your good neighbor."
Daniel Tarr
July 17, 2026
"On multiple occasions I have had questions or concerns and even the need to use the insurance all with such courtesy and professionalism. Everyone in this location I have dealt with has been a pleasure to work with. Christy is great. Very helpful and informative."
shay l
July 16, 2026
"She was very helpful !"
"Thank you, Shay! I'm happy to hear that you found our service helpful. If you ever need assistance again, feel free to reach out. Thanks for choosing us!"
Michael Stephenson
July 16, 2026
"We have dealt with this office for many years. Christy has been a Godsend and big help in all of our dealings. Thankful for this agency and Christy. This morning, July 16. 2026, I was helped by Matthew. Again the service was excellent. Matthew took care of my request in a timely and efficient manner."
"Thank you for taking the time to leave us a review, Michael! Our State Farm in Matthews would be nothing without policyholders like you!"
Samuel Knox
July 15, 2026
"Christie is great! Helped me get car insurance and ring insurance squared away really quick!"
"Samuel, thank you for taking the time to leave us a review! I'm glad Christy was able to assist you with your insurance needs so efficiently. We appreciate your feedback and are here if you need anything else!"
E Lund
July 14, 2026
"Sierra was great!"
"Thank you for the 5 star rating! I'm happy to hear that Sierra made such a positive impression. We're here if you need anything else!"
Stephen Harris
July 10, 2026
"I received professional, prompt and accurate service with competitive pricing. This office maid switching to a better insurance plan easy and painless. They took care of the entire process. Highly recommend."
"Stephen, thank you for taking the time to leave us a review! I'm happy to hear that you found our service professional and the transition to a new plan smooth. We always aim to make the process as easy as possible for our customers. We're grateful for your recommendation. Let us know if we can help with anything else!"