State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
That Guy Tae
November 7, 2025
5
out of
5
rating by That Guy Tae
"Sierra was extremely helpful, easy to talk to & very informative. Best experience I've had dealing with someone over the phone. Your company is lucky to have such an amazing worker & person."
Latoria Stone
November 7, 2025
5
out of
5
rating by Latoria Stone
"The agent was very helpful"
We responded:
"Thank you, Latoria! I'm happy to know you found the assistance helpful. If you need anything else, feel free to reach out!"
Jack McGill
November 6, 2025
5
out of
5
rating by Jack McGill
"Matthew was very helpfull with my homeowners policy as I finish up moving into my new home. I added a binder for my personal belongings which Matthew was very helpful and clarified the process."
We responded:
"Thank you, Jack! I'm glad to hear that Matthew was able to assist you with your policy and the binder for your personal belongings. Our team is committed to making the process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out anytime. Enjoy your new home!"
Yaima Ramos
November 6, 2025
5
out of
5
rating by Yaima Ramos
"Christy was super helpful and informative! I called to add a car to my policy and she was very kind and efficient!"
We responded:
"Hey Yaima, Thanks for the awesome review! I'm glad Christy could help you out with adding a auto to your policy. She's definitely efficient and kind! If you need anything else, we're here for you. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Anthony Hundza
November 5, 2025
5
out of
5
rating by Anthony Hundza
"I typically dread dealing with insurance companies but Ginny Nix was extremely knowledgeable and provided a pleasant experience. Thank you!"
We responded:
"Anthony, thank you for sharing your experience! I'm happy to hear that Ginny made your interaction with us enjoyable and informative. If you have any more questions or need assistance in the future, feel free to reach out!"
richard thornburg
November 3, 2025
5
out of
5
rating by richard thornburg
"Made changes to my insurance and Sierra was so professional and helpful. Thanks steve Today Christy helped me needed digital copy of all cards and they answered the phone. Thanks so Much."
We responded:
"Thank you for your kind words, Richard! We're glad to hear Sierra provided professional and helpful service while assisting with your insurance changes. We appreciate your trust and your review!"
Matt Dulany
November 3, 2025
5
out of
5
rating by Matt Dulany
"Working with Steve and his team, especially Sierra, has been fantastic. They have always been willing to talk and great at following up with us. They care about you as people, and remember details to ensure you are getting the best possible help. I would recommend them to anyone."
We responded:
"Matt, thank you so much for the positive review. We enjoy working with you and greatly appreciate you as part of our State Farm family."
Sharita Lamb
October 31, 2025
5
out of
5
rating by Sharita Lamb
"Matthew was very knowledgeable and helpful helping me to establish all the things that I needed for myself and my family with auto insurance as well as life insurance and renters. Matthew made our experience very pleasant thank you so much for the help."
We responded:
"Thank you, Sharita! I'm happy to hear that Matthew was able to assist you with your insurance needs and make the experience enjoyable. We appreciate your trust in us for your auto, life, and renters insurance. If you need anything else, feel free to reach out!"
Hala Matar
October 30, 2025
5
out of
5
rating by Hala Matar
"Ginny Nix on Steve's team has been great to work with! Clear and consistent communication to ensure we understood the policy and the process! She was able to help us with a fantastic insurance rate and the coverage we were looking for! Thank you Ginny!"
We responded:
"Thank you, Hala! I'm happy to hear that Ginny provided such excellent service and helped you find the right coverage at a great rate. Our team is dedicated to clear and consistent communication, and it's wonderful to know that Ginny delivered on that promise. If you have any more questions or need assistance, feel free to reach out anytime!"
Mark Tidwell
October 29, 2025
5
out of
5
rating by Mark Tidwell
"Steve has a great team, very knowledgeable."
We responded:
"Thank you, Mark! I'm happy to hear that you find our team knowledgeable. We strive to provide excellent service every day. If you ever need anything else, feel free to reach out!"
Stephen Barbee
October 28, 2025
5
out of
5
rating by Stephen Barbee
"Called office to get a copy of my umbrella policy sent to me. Christy was very helpful and understanding. I wish more people would be this nice. Thanks Christy"
We responded:
"Stephen, thank you for your kind words! I'm happy to hear that Christy was able to assist you so effectively. We always strive to provide the best service possible. If there's anything else you need, feel free to reach out!"
Angela ONeill
October 28, 2025
5
out of
5
rating by Angela ONeill
"I can't say enough about the excellent service I have received form them. They have insured my home and auto since 2011 and have always provided A* service. Christy is providing service to me now and has been a pleasure; I can hear her smile through the phone. 🥰 You can't go wrong with them! ♥️"
We responded:
"Angela, thank you for your wonderful feedback! I'm so happy to hear that Christy has been a pleasure to work with and that you've been satisfied with our service since 2011. Your trust means a lot to us. If you ever need anything, feel free to reach out!"
David Greenberg
October 28, 2025
5
out of
5
rating by David Greenberg
"Cristy was kind , professional and really listened to my concerns."
We responded:
"David, it was a joy working with you. Christy is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."
Anyello Martinez
October 27, 2025
5
out of
5
rating by Anyello Martinez
"Great experience working with Ginny"
We responded:
"Anyello, I'm pleased to hear you had a great experience working with Ginny! We're grateful for your positive feedback and glad you found our service top-notch. If you ever need assistance with your insurance needs, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Sonja Nwabueze
October 24, 2025
5
out of
5
rating by Sonja Nwabueze
"Ginny was very helpful in providing me with the information I needed to add an additional car to my policy. Super friendly and the process took less than five minutes!"
We responded:
"Sonja, thank you for sharing your experience! I'm happy to hear that Ginny was able to assist you quickly and efficiently with your policy. Our team is dedicated to providing friendly and helpful service. Let us know if there's anything else we can do for you!"
Steve Cardinale
October 23, 2025
5
out of
5
rating by Steve Cardinale
"Fast and efficient service. Christy is an absolute professional."
We responded:
"Thank you for taking the time to leave us a review, Steve! Our State Farm in Matthews would be nothing without policyholders like you!"
Voltaire Medina
October 22, 2025
5
out of
5
rating by Voltaire Medina
"Shopping for new home/auto Insurance on-line and found “Steve Carpou - State Farm Insurance Agent”, e-mailed them what I needed comparing my old insurance and they replied that day if i recalled. I kept on shopping other insurance asking questions etc., finally decided to go with this group. Ginny Nix my contact person, helped me all the way explaining and walking me the process of changing insurance company, I haven’t talked to Steve Carpou probably because he is a busy man because of lots of clients but I’m sure having Ginny Nix in their team represents the whole “Steve Carpou Group” operates to help new clients get home/auto and other insurances easy to understand. Ginny Nix is a 5 star employee indeed!"
We responded:
"Thank you, Voltaire, for sharing your experience! I'm glad to hear that Ginny was able to assist you so effectively throughout the process. We strive to make insurance easy to understand, and it's wonderful to know that Ginny represented our team well. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Jose Beltran
October 18, 2025
5
out of
5
rating by Jose Beltran
"Christy has been very helpful insuring both my cars and taking the extra step to find all the discounts to save me money. Also helping me with a bonds title and setting up my paper work multiple times. Thank you! Recommend 100%"
We responded:
"Thank you, Jose! I'm glad to hear that Christy was able to assist you with insuring your policies and finding discounts to save you money. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Berhatify
October 16, 2025
5
out of
5
rating by Berhatify
"Sierra is very patient and super helpful I have been working with her for a couple of years and she always provide the same superior service. She is an asset for your establishment. Thanks"
We responded:
"Thank you for the five-stars! We greatly appreciate your business."
Liz
October 16, 2025
5
out of
5
rating by Liz
"Sierra did a really great job explaining everything to me and helping me put my car on insurance!I was praying to God to help with this and he sent me Sierra so thank you Sierra keep up with your great work!!"
We responded:
"Thank you, Liz! I'm so happy to hear that Sierra was able to assist you with your insurance needs. Your kind words mean a lot, and I'll be sure to share them with her. If there's anything else we can do for you, just let us know!"
David Ward
October 15, 2025
5
out of
5
rating by David Ward
"My renewal with Geico was pendind and I elected to shop around. I was contacted by Ginny who was a representive of a local State Farm office. She was knowledgbale and professional in her handeling of this matter. She was friendly and easy to talk with. She was able to to lower my monthly rate by $23 which equates to $276 annually. Very satisfied and pleased with her service."
We responded:
"David, thank you for sharing your experience! I'm glad Ginny was able to assist you with such professionalism and friendliness. It's great to know she could help you save on your monthly rate. We appreciate your trust in our office and look forward to continuing to serve your insurance needs. If you have any further questions or need assistance, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Haydee Jones
October 15, 2025
5
out of
5
rating by Haydee Jones
"I’ve been with State Farm for many many years. Anytime we have questions or need to make changes to our policies, the process is easy and efficient! Christy always remembers small details and takes care of us like friends, not just clients."
We responded:
"Thank you, Haydee! I'm so happy to hear that your experience with us has been easy and efficient over the years. Christy is indeed wonderful at remembering the little details that make a big difference. We appreciate your loyalty and are always here to assist with any questions or changes you might have. Thanks for choosing us!"
AutoDealer Service
October 14, 2025
5
out of
5
rating by AutoDealer Service
"Easy peasy, ginny was wonderful ,made the change easy, very informed, saved some money, could not ask for more, thank you so much ginny!"
We responded:
"AutoDealer Service, thank you for your fantastic feedback! I'm delighted to hear that Ginny made the process smooth and informed. It's great to know you saved some money too. We appreciate your kind words and are always here to assist with any future needs!"
Linda Truesdale
October 13, 2025
5
out of
5
rating by Linda Truesdale
"Christy is awesome at her job. I Called in about one of my policies and Miss Christie was right on it. Her attitude was sweet, kind and direct.. I look for that in great customer service. It makes me feel wonderful that the person on the other end is working to get what I need and that’s what it’s about. Keep up the great work, Christy"
We responded:
"Linda, we thank you for leaving us a review! Christy is truly an asset to our team, dedicated to providing top-notch service to our valued customers like you. We value you for letting us be your good neighbor!"
Vantage Express
October 13, 2025
5
out of
5
rating by Vantage Express
"Christy was very helpful and gave me very helpful advice on my coverage Great Agent Thanks Again!!"