State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cayla Smith
July 22, 2026
5
out of
5
rating by Cayla Smith
"Steve was amazing to work with and very patient with me being a mom of 3 working full time he went above and beyond to make sure what I was needing I got while he was also doing his own daddy duties! I will be giving others his info as well as I have never had someone as nice and kind as Steve! Keep being amazing and helping people the way you do! Your work isn’t perfect unnoticed!"
We responded:
"Thank you, Cayla, for your wonderful review! I'm really happy to hear that you felt supported and understood, especially with your busy schedule. It's great to know that you received the assistance you needed. We truly appreciate your kind words and your willingness to share our information with others. We're always here to help if you need anything else!"
Nick DiLello
July 22, 2026
5
out of
5
rating by Nick DiLello
"The folks at this State Farm office have been excellent to work with. I began my relationship with Mr. Sam Greunig, and when he relocated, Ms. Christy Edwards has taken responsibility. They have been knowledgeable, flexible, and professional at every turn.
On 7/22/26 I took delivery of a new car, and asked Christy to add the vehicle to my existing policy. In less than 24 hours I had all if the documents I needed to drive the car the same day, thanks to Ginny's quick response. Thank you , ladies!"
We responded:
"Thank you, Nick, for your wonderful feedback! I'm glad to know that Christy has been providing you with knowledgeable and professional service. We’re committed to maintaining that level of excellence. Let us know if there's anything else we can assist you with!"
Traveling Lollie
July 22, 2026
5
out of
5
rating by Traveling Lollie
"We have been customers of this State Farm agent for many years. We always receive excellent care whether by email, text or phone call. Most of the time we deal with Christy, who is always quick to respond, thorough, and a pleasure to work with. She takes the time to answer questions, provides excellent service, and makes the insurance process easy. I highly recommend this agent and Christy as your contact for anyone looking for a knowledgeable and dependable State Farm agent and staff."
We responded:
"Thank you! I'm so happy to hear that you've had such a positive experience with our office over the years. Christy is indeed a valuable part of our team, and I'm glad she's been able to provide you with the excellent service you deserve. Your recommendation means a lot to us. We're always here if you need anything else!"
Edward Samuels
July 21, 2026
5
out of
5
rating by Edward Samuels
"Ginny was exceptionally helpful today I appreciate the wonderful customer service!"
We responded:
"Edward, thank you for taking the time to leave us a review! I'm happy to hear that Ginny provided you with exceptional service. We always aim to offer the best support possible. Feel free to reach out if you need anything else!"
Maria Kahler
July 20, 2026
5
out of
5
rating by Maria Kahler
"My family and I love working with Statefarm. I was just assisted by Christy in updating my renter’s insurance declaration. She got them all squared away and I appreciated how quickly she got it done. Thanks a lot Christy, as always we can rely on you guys for our insurance issues. Awesome customer service! ❤️ Christy is my go to person in Statefarm!❤️"
We responded:
"Thank you, Maria! I'm happy to know that you and your family enjoy working with us. Christy is indeed fantastic at making sure everything is taken care of, and it's great to see her efforts recognized. We're here for any future needs or questions you might have!"
Morgan Dickelman
July 20, 2026
5
out of
5
rating by Morgan Dickelman
"Christy was and is always fantastic! Wonderful customer service and always so sweet. I always know when she answers the phone, I’ll be happy by the end of the call."
We responded:
"Morgan, thank you for the shoutout for Sam! Our office loves being your good neighbor."
Daniel Tarr
July 17, 2026
5
out of
5
rating by Daniel Tarr
"On multiple occasions I have had questions or concerns and even the need to use the insurance all with such courtesy and professionalism. Everyone in this location I have dealt with has been a pleasure to work with. Christy is great. Very helpful and informative."
shay l
July 16, 2026
5
out of
5
rating by shay l
"She was very helpful !"
We responded:
"Thank you, Shay! I'm happy to hear that you found our service helpful. If you ever need assistance again, feel free to reach out. Thanks for choosing us!"
Michael Stephenson
July 16, 2026
5
out of
5
rating by Michael Stephenson
"We have dealt with this office for many years. Christy has been a Godsend and big help in all of our dealings. Thankful for this agency and Christy. This morning, July 16. 2026, I was helped by Matthew. Again the service was excellent. Matthew took care of my request in a timely and efficient manner."
We responded:
"Thank you for taking the time to leave us a review, Michael! Our State Farm in Matthews would be nothing without policyholders like you!"
Samuel Knox
July 15, 2026
5
out of
5
rating by Samuel Knox
"Christie is great! Helped me get car insurance and ring insurance squared away really quick!"
We responded:
"Samuel, thank you for taking the time to leave us a review! I'm glad Christy was able to assist you with your insurance needs so efficiently. We appreciate your feedback and are here if you need anything else!"
E Lund
July 14, 2026
5
out of
5
rating by E Lund
"Sierra was great!"
We responded:
"Thank you for the 5 star rating! I'm happy to hear that Sierra made such a positive impression. We're here if you need anything else!"
Stephen Harris
July 10, 2026
5
out of
5
rating by Stephen Harris
"I received professional, prompt and accurate service with competitive pricing. This office maid switching to a better insurance plan easy and painless. They took care of the entire process. Highly recommend."
We responded:
"Stephen, thank you for taking the time to leave us a review! I'm happy to hear that you found our service professional and the transition to a new plan smooth. We always aim to make the process as easy as possible for our customers. We're grateful for your recommendation. Let us know if we can help with anything else!"
Vanessia Davis
July 9, 2026
5
out of
5
rating by Vanessia Davis
"Sierra has always been a tremendous help to me. Any questions, issues, or problems she has been there from day one. She is very patient and kind. It is a pleasure having someone of her knowledge and expertise to work with me.
Thank You, Sierra"
We responded:
"Thank you, Vanessia, for your fantastic rating! I'm happy to know you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. We’re here to help!"
Julie Buffkin
July 8, 2026
5
out of
5
rating by Julie Buffkin
"Matt,
He has been greatly! Very knowledgeable and helpful to myself and my partner. We appreciate all of his help from our vehicles to our home coverage. We thank him and am very that we found such a great agent to work with.
Julie Buffkin"
We responded:
"Thank you, Julie! I'm glad Matthew was able to assist you and your partner with your coverage. We appreciate your kind words and are happy to have you with us. Let us know if we can help with anything else!"
Flower Leyton
July 6, 2026
5
out of
5
rating by Flower Leyton
"Super friendly and helpful, I normally just text the office and always get any questions or concern resolved . Christy is fast and very professional. I’ve been with Statefarm and Mr. Steve for years now and this is why, always consistent great customer experience. Ps: I love Christy she’s fast and knowledgeable"
Brandi29
July 6, 2026
5
out of
5
rating by Brandi29
"I work in insurance and I have to say the customer service is always A1. Sierra is my go to. I stress her out but she is always so sweet to me."
We responded:
"Thank you for taking the time to leave us a review. Our State Farm office in Matthews would be nothing without policyholders like you!"
Phillip Beebe
July 6, 2026
5
out of
5
rating by Phillip Beebe
"Christy is my absolute GO TO for all things insurance related both for my company and for my personal policies. She always goes above and beyond, love working with her!"
We responded:
"Thank you, Phillip, for your kind words! We are happy to have served your family and company for years, ensuring you always have everything you need. Our office is here for you whenever you require assistance or have any questions. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Amy OHara
July 2, 2026
5
out of
5
rating by Amy OHara
"Waited way too long to shop around for insurance and found out we were way over paying. AI pointed us to State Farm. Great recommendation! Ginny has walked us through 2 houses and 4 cars very efficiently. The process was way less painful than I thought it would be. Not only did we get better coverage we saved money as well. Ginny’s communications were timely; very easy to work with. I highly recommend a call if you think you are over paying"
We responded:
"Hey, Amy! We are very grateful for your business and are proud to welcome you to the Steve Carpou State Farm family. It's rewarding to hear that Ginny took outstanding care of your family's houses and cars, and knowing that her clear guidance made the transition painless means a lot to us. Thank you for choosing our Matthews team!"
Samsara Castillo
July 2, 2026
5
out of
5
rating by Samsara Castillo
"Christy was quick to be of service and efficient. I’m really appreciative!"
We responded:
"Samsara, thank you for taking the time to leave us a review! I'm glad to hear that Christy was able to assist you quickly and efficiently. We appreciate your feedback and are here if you need anything else!"
Beth Dover
June 29, 2026
5
out of
5
rating by Beth Dover
"Ginny was very helpful at helping me add a new car to my account."
We responded:
"Beth, thank you for taking the time to leave us a review! I'm happy to hear that Ginny was able to assist you with adding your new car to your account. We're here to make things easy for you. Feel free to reach out if you need anything else!"
Alan Von
June 29, 2026
5
out of
5
rating by Alan Von
"Christy has been the best Insurance Representative I’ve ever worked with! Timely with responses always. Careful approach to service. And she just literally never misses. Thanks Christy and Steve Carpou from State Farm!"
We responded:
"Alan, thank you for taking the time to leave us a review! I'm happy to hear that Christy has provided you with such excellent service. We strive to be responsive and attentive, and it's great to know that Christy has made a positive impact. We're grateful for your support and are here if you need anything else!"
Luis Perez
June 26, 2026
5
out of
5
rating by Luis Perez
"Sierra is so helpful for all my insurance needs. Love that she is my agent!"
We responded:
"Luis, thank you for taking the time to leave us a review! I'm happy to hear that Sierra has been able to assist you with your insurance needs. We appreciate having you with us. Feel free to reach out if you need anything else!"
Nancy Souder
June 25, 2026
5
out of
5
rating by Nancy Souder
"Matthew has been a huge help. Very pleasant."
We responded:
"Nancy, thank you for your feedback! I'm happy to hear that Matthew provided you with polite and helpful service. Our team is dedicated to offering the best experience possible. Let us know if there's anything else we can assist you with!"
Shaunte Draper
June 24, 2026
5
out of
5
rating by Shaunte Draper
"Ginny is amazing! Great follow up and offered me rates too great to pass up! Im happy to be back with State Farm as a satisfied customer!"
We responded:
"Shaunte, thank you for taking the time to leave us a review! I'm glad to hear that Ginny provided you with excellent follow-up and rates that worked for you. We're happy to have you back with us as a satisfied customer. Let us know if we can help with anything else!"
Berhatify
June 23, 2026
5
out of
5
rating by Berhatify
"Sierra is very patient and super helpful I have been working with her for a couple of years and she always provide the same superior service. She is an asset for your establishment. Thanks"
We responded:
"Thank you for the five-stars! We greatly appreciate your business."