State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sandra Smiling
December 3, 2025
5
out of
5
rating by Sandra Smiling
"Jabon Simpson was wonderful. I highly recommend him. He was extremely helpful. He is a blessing for me"
We responded:
"Thank you, Sandra! I'm glad to hear that Jabon provided such helpful service. We appreciate your recommendation and are grateful to have him on our team. If you need anything else, feel free to reach out!"
Rob Freeman
December 3, 2025
5
out of
5
rating by Rob Freeman
"Fantastic service 5 stars for sure"
We responded:
"Rob, thank you for your fantastic feedback! I'm happy you had a great experience with our service. If you ever need anything else, feel free to reach out!"
josh smiling
December 3, 2025
5
out of
5
rating by josh smiling
"Jabon went above and beyond to offer me what was best for my needs. He answered every question thoroughly and made several points I hadn’t even considered. Great experience and great agent!"
We responded:
"Thank you, Josh! I'm happy to hear that Jabon provided such a comprehensive and helpful experience for you. Our team is dedicated to ensuring you get the best service possible. If you have any more questions or need further assistance, feel free to reach out anytime!"
Julie Nossova
December 2, 2025
5
out of
5
rating by Julie Nossova
"Ginny was a pleasure to talk to. She knew exactly what insurance I was looking for. Thank you, Ginny!"
Craig H
December 1, 2025
5
out of
5
rating by Craig H
"Matthew was great. Timely responsiveness and informative. A pleasure to deal with. I was able to accomplish what I needed in a timely and effective t manner."
We responded:
"Craig, thank you for the shoutout for Ginny! Our office loves being your good neighbor."
mountebank 520
December 1, 2025
5
out of
5
rating by mountebank 520
"Had a wonderful experience with Matthew from State Farm, he did an amazing job getting all possible quotes and information together for me for a genuine comparison and helped adjust along the way, if you need help with anything definitely reach out to them and request Matthew"
Shane Cook
November 26, 2025
5
out of
5
rating by Shane Cook
"Sierra was 5 star all the way. Thank you for your service."
We responded:
"Shane, we're thrilled that Sierra went above and beyond to assist you with your insurance needs. We appreciate your feedback, thank you for letting us be your good neighbor!"
Lakwan Mosley
November 26, 2025
5
out of
5
rating by Lakwan Mosley
"Sierra took her time to explain the policy to me, which I really appreciated!!! She was a lot of help!!!"
We responded:
"Thank you, Lakwan! I'm happy to hear that Sierra was able to assist you and provide a clear explanation of your policy. We appreciate your feedback and are always here to help with any questions or needs you may have. Thanks for choosing us!"
RA Kay
November 21, 2025
5
out of
5
rating by RA Kay
"Steve Carpou & Christy do a great job."
We responded:
"Thank you, RA Kay! I'm happy to hear that you appreciate the efforts of our office. We're committed to providing excellent service. Let us know if there's anything else we can assist you with!"
Bryan Maas
November 21, 2025
5
out of
5
rating by Bryan Maas
"Christy was professional and helpful in helping me make some coverage changes on our camper."
We responded:
"Hey, Bryan! Thanks so much for letting us know that you found our service punctual and professional while handling your homeowners and property insurance. It’s great to hear that the process was straightforward and efficient for you. We appreciate your review and your trust in us."
Clyde Vreeland
November 20, 2025
5
out of
5
rating by Clyde Vreeland
"Sierra has continued to provide great service! She was very clear explaining the terms of the policy abs making adjustments during a periodic review of coverage. Sierra is very thorough and makes sure that my needs are met."
We responded:
"Clyde, we're thrilled to hear that Sierra went above and beyond to assist you with your insurance needs. We appreciate your feedback, thank you for letting us be your good neighbor!"
Marlee Harris
November 19, 2025
5
out of
5
rating by Marlee Harris
"Such a helpful and informative agency! Sam and Christy have always taken great care of us. I hope Steve keeps them around. Switch to Steve!"
We responded:
"Marlee, thank you for the shoutout for Sam! Our office loves being your good neighbor. - Steve Carpou - State Farm Insurance Agent"
Rebecca Seith
November 19, 2025
5
out of
5
rating by Rebecca Seith
"I Was shopping around for new insurance. Wasn't sure who to call. Then I met Ginny with State Farm. She was extremely professional and always answered the phone when I called her. She got back to me immediately with everything I needed. She is excellent at what she does and Would send anyone to State Farm because of her. I was very pleased with the rates that we received and bundled car and house insurance. That is a real compliment for this insurance because we've been with our Previous agent for many years."
We responded:
"Thank you, Rebecca! I'm so happy to hear about your positive experience with Ginny. It's wonderful that she was able to assist you so effectively and that you're satisfied with the rates and bundled insurance. We appreciate your trust in us and look forward to serving you for many years. Let us know if there's anything else we can do for you!"
Yan Juras
November 18, 2025
5
out of
5
rating by Yan Juras
"Needed some paperwork for my policy and Christy emailed it to me the next morning. Excellent service as I've come to expect. More recently, I spoke with Matthew to clarify a confusing notice I received from State Farm corporate. He checked and the notice was sent in error. More excellent service!"
We responded:
"Thank you for your review, Yan! I'm happy to hear that Christy was able to assist you promptly with your paperwork. We always aim to provide excellent service. If you need anything else, feel free to reach out!"
Christy Hedrick
November 13, 2025
5
out of
5
rating by Christy Hedrick
"Ginny, Sierra and Matt are absolutely phenomenal and I appreciate everything they do everyday!"
We responded:
"Christy, thank you for your wonderful feedback! I'm so happy to hear that Ginny, Sierra, and Matt have made such a positive impact. Our team is dedicated to providing exceptional service every day. Let us know if there's anything else we can assist you with!"
Nancy Souder
November 11, 2025
5
out of
5
rating by Nancy Souder
"Christy had been a huge help. Always pleasant."
We responded:
"Nancy, thank you for your feedback! I'm happy to hear that Matthew provided you with polite and helpful service. Our team is dedicated to offering the best experience possible. Let us know if there's anything else we can assist you with!"
That Guy Tae
November 7, 2025
5
out of
5
rating by That Guy Tae
"Sierra was extremely helpful, easy to talk to & very informative. Best experience I've had dealing with someone over the phone. Your company is lucky to have such an amazing worker & person."
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that Sierra provided such a helpful and informative experience for you. We truly value her as part of our team. If there's anything else we can assist you with, just let us know!"
Latoria Stone
November 7, 2025
5
out of
5
rating by Latoria Stone
"The agent was very helpful"
We responded:
"Thank you, Latoria! I'm happy to know you found the assistance helpful. If you need anything else, feel free to reach out!"
Yaima Ramos
November 6, 2025
5
out of
5
rating by Yaima Ramos
"Christy was super helpful and informative! I called to add a car to my policy and she was very kind and efficient!"
We responded:
"Hey Yaima, Thanks for the awesome review! I'm glad Christy could help you out with adding a auto to your policy. She's definitely efficient and kind! If you need anything else, we're here for you. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Anthony Hundza
November 5, 2025
5
out of
5
rating by Anthony Hundza
"I typically dread dealing with insurance companies but Ginny Nix was extremely knowledgeable and provided a pleasant experience. Thank you!"
We responded:
"Anthony, thank you for sharing your experience! I'm happy to hear that Ginny made your interaction with us enjoyable and informative. If you have any more questions or need assistance in the future, feel free to reach out!"
richard thornburg
November 3, 2025
5
out of
5
rating by richard thornburg
"Made changes to my insurance and Sierra was so professional and helpful. Thanks steve Today Christy helped me needed digital copy of all cards and they answered the phone. Thanks so Much."
We responded:
"Thank you for your kind words, Richard! We're glad to hear Sierra provided professional and helpful service while assisting with your insurance changes. We appreciate your trust and your review!"
Matt Dulany
November 3, 2025
5
out of
5
rating by Matt Dulany
"Working with Steve and his team, especially Sierra, has been fantastic. They have always been willing to talk and great at following up with us. They care about you as people, and remember details to ensure you are getting the best possible help. I would recommend them to anyone."
We responded:
"Matt, thank you so much for the positive review. We enjoy working with you and greatly appreciate you as part of our State Farm family."
Hala Matar
October 30, 2025
5
out of
5
rating by Hala Matar
"Ginny Nix on Steve's team has been great to work with! Clear and consistent communication to ensure we understood the policy and the process! She was able to help us with a fantastic insurance rate and the coverage we were looking for! Thank you Ginny!"
We responded:
"Thank you, Hala! I'm happy to hear that Ginny provided such excellent service and helped you find the right coverage at a great rate. Our team is dedicated to clear and consistent communication, and it's wonderful to know that Ginny delivered on that promise. If you have any more questions or need assistance, feel free to reach out anytime!"
Mark Tidwell
October 29, 2025
5
out of
5
rating by Mark Tidwell
"Steve has a great team, very knowledgeable."
We responded:
"Thank you, Mark! I'm happy to hear that you find our team knowledgeable. We strive to provide excellent service every day. If you ever need anything else, feel free to reach out!"
Stephen Barbee
October 28, 2025
5
out of
5
rating by Stephen Barbee
"Called office to get a copy of my umbrella policy sent to me. Christy was very helpful and understanding. I wish more people would be this nice. Thanks Christy"
We responded:
"Stephen, thank you for your kind words! I'm happy to hear that Christy was able to assist you so effectively. We always strive to provide the best service possible. If there's anything else you need, feel free to reach out!"