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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ranika Chaney

September 5, 2025

5  out of  5
rating by Ranika Chaney
"Sierra was great."
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Michael Robinson

September 5, 2025

5  out of  5
rating by Michael Robinson
"SIerra has always given me excellent service, and given me all the information I needed. Sierra is very helpful, professional, and respectful. I think anyone who needed any type of insurance would be very satisfied with her performance, knowledge, and Sierra's Professionalism is excellent. Sierra has always been polite, understanding, and caring."
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Jaime Calangan

September 5, 2025

5  out of  5
rating by Jaime Calangan
"Sierra is an excellent sales rep, Love her!!!"
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Ricarte

September 4, 2025

5  out of  5
rating by Ricarte
"Ginny was so engaging with concern for my issues of insurance and she stayed with it to give me a satisfactory end. I'm pleased to be with Ginny from State Farm"
We responded:
"Thank you, Ricarte! I'm happy to hear that Ginny was able to assist you with your insurance needs and provide a satisfying experience. We appreciate your trust in us and are always here to help with any questions or future needs. Let us know if there's anything else we can do for you!"
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Liang Zhang

September 4, 2025

5  out of  5
rating by Liang Zhang
"This is the first time I reviewed my policy with Sierra. She is nice with a sweet tone and explained everything very clearly. Very helpful."
We responded:
"Liang, thank you for sharing your experience! I'm happy to hear that Sierra was able to assist you with clarity and kindness. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Midori Bush

September 3, 2025

5  out of  5
rating by Midori Bush
"Ginny helped out a lot and answered any questions I had!"
We responded:
"Thank you, Midori! I'm happy to hear that Ginny was able to assist you and address all your questions. Our team is committed to providing excellent service, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
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Linda Davila

September 2, 2025

5  out of  5
rating by Linda Davila
"Ginny has been wonderful to work with in setting up insurance. She is very prompt in her responses to my questions and needs."
We responded:
"Thank you, Linda! I'm happy to hear that Ginny has been so helpful in setting up your insurance and addressing your questions promptly. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If you need anything else, feel free to reach out!"
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Ruby Flores- Boyd

September 2, 2025

5  out of  5
rating by Ruby Flores- Boyd
"Ginny was amazing, so patient and incredibly helpful!"
We responded:
"Hey, Ruby! Thanks so much for sharing that Ginny was patient and helpful while assisting you. We are glad to hear you had a great experience with your homeowners insurance and general liability insurance needs."
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Samara Archibald

September 2, 2025

5  out of  5
rating by Samara Archibald
"Sierra was a very helpful agent! She helped me get my renters insurance policy created very quickly!"
We responded:
"Hey Samara, Thanks for the great review! I'm glad Sierra could help you out. If you need anything else, we're here for you. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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derrick archie

September 2, 2025

5  out of  5
rating by derrick archie
"My experience was Great With Matthew. Very Helpful"
We responded:
"Thank you for your review, Derrick! I'm happy to hear that Matthew was able to assist you effectively. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
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Francisco Moreta

September 2, 2025

5  out of  5
rating by Francisco Moreta
"Ginny made the Process of adding a truck to my current insurance policy very easy and quick. She went straight to the point and made it happen. Thanks!"
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Jannine Allen

September 2, 2025

5  out of  5
rating by Jannine Allen
"Great experience! Thanks so much!!"
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Robert Jenkins

September 2, 2025

5  out of  5
rating by Robert Jenkins
"Christy was helpful, knowledgeable and kind. She listened to my needs and found the policies that best addressed my needs and in a timely fashion. Her care and concern for my needs has been exemplary and admirable."
We responded:
"Thanks for the kind words, Robert! We’re happy to hear Ginny was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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regina herms

September 1, 2025

5  out of  5
rating by regina herms
"Christy was very helpful. Responded to me on a holiday to help me avoid cancelation. Thank you Christy!"
We responded:
"Thank you, Regina! I'm happy to hear that Christy was able to assist you, even on a holiday. Our team is dedicated to providing support whenever it's needed. If there's anything else we can do for you, just let us know!"
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Thomas Riddle

August 29, 2025

5  out of  5
rating by Thomas Riddle
"Christy and Matthew were great and fast with the quote. Made the service seamless."
We responded:
"Thank you, Thomas! I'm happy to hear that Christy and Matthew provided you with quick and seamless service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Edward Segovia

August 27, 2025

5  out of  5
rating by Edward Segovia
"Mathew was fantastic at providing me with insurance, extremely helpful and patient."
We responded:
"Edward, thank you for your feedback! I'm happy to hear that Mathew was so helpful and patient in assisting you with your insurance needs. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out!"
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trish videtto

August 25, 2025

5  out of  5
rating by trish videtto
"Ginny from Steve’s office helped me out so much she made the insurance process so easy!!! Thank you so much for all your help!!! Thank you for a seamless process"
We responded:
"Thank you, Trish! I'm happy to hear that Ginny made the insurance process easy for you. Our team is dedicated to providing seamless service, and it's great to know we achieved that for you. If you need anything else, feel free to reach out!"
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Robbie Haney

August 25, 2025

5  out of  5
rating by Robbie Haney
"I would like to thank Christy for helping me today with my car insurance. I have known Christy for several years and she is always helpful, polite, & very kind. Thank you Christy."
We responded:
"Robbie, thank you for your wonderful feedback! I'm delighted to hear that Christy provided you with such helpful and kind service. We're grateful to have her on our team. If you need anything else, feel free to reach out!"
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Kell y mumfo rd

August 24, 2025

5  out of  5
rating by Kell y mumfo rd
"State Farm has great rates. I love the fact that I can bundle all my insurance needs. Christy is always very helpful and personally reaches out whenever any situation comes up."
We responded:
"Thank you for your review, Kelly! I'm happy to hear that you're enjoying the benefits of bundling your insurance with us. Christy is indeed a valuable part of our team, and I'm glad she's been able to assist you so well. If you ever need anything else, feel free to reach out!"
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ol N U B E lo

August 24, 2025

5  out of  5
rating by ol N U B E lo
"I can’t remember the name of the sweet woman that helped me out, she told me her name plenty of times but I have an awful memory. Christy is who set it all up for me, got me with a person that worked with my schedule and got me set up with a perfect plan for me! I’ll soon be reaching out about car insurance!"
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that Christy and our team were able to assist you in finding the perfect plan. We look forward to helping you with more of your insurance needs. Feel free to reach out anytime!"
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Rafael Miranda

August 21, 2025

5  out of  5
rating by Rafael Miranda
"Sierra was so helpful, nice, professional,respectful, and very knowledgeable. Thank you very much, Sierra!"
We responded:
"Thank you for your review, Rafael! I'm happy to hear that Sierra provided you with such helpful and professional service. We appreciate your kind words and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Jason Stamper

August 21, 2025

5  out of  5
rating by Jason Stamper
"Steve Carpou State Farm always top notch, friendly customer service. I highly recommend working with Christy as she is a wealth of knowledge and so easy to work with. 8/25 Update: I have continued to work with Steve Carpou's team, Christy & Ginny, both are such a huge help and supportive any and ALL of the time. I'm happy to be able to come back so much later in our relationship and report nothing but great things. Thanks again!!"
We responded:
"Thank you, Jason, for your positive feedback and for acknowledging the excellent assistance from Christy! We greatly value your support and feedback."
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Roberto Ramirez

August 21, 2025

5  out of  5
rating by Roberto Ramirez
"I am very happy and satisfied with Christy's service for her dedication and professionalism"
We responded:
"Roberto, thank you for sharing your experience! I'm glad to hear that Christy's dedication and professionalism made a positive impact. We appreciate your feedback and are here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Jeremy Peeler

August 20, 2025

5  out of  5
rating by Jeremy Peeler
"Christy was great and they are lucky to have such an amazing rep that takes time and seems to genuinely care! Thank you Christy!!"
We responded:
"Jeremy, I just left you a voicemail and am sorry to hear you are feeling this way. While we can certainly understand your frustration with insurance requirements unfortunately that is not something our office can change. For that reason we make sure to overly-communicate any upcoming changes to our policyholders and based on our records, Christy has requested we meet with you to discuss your needs further for which we did not hear back. We wish you best of luck on receiving that same level of service elsewhere!"
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SAMANTHA MC ARTHUR

August 20, 2025

5  out of  5
rating by SAMANTHA MC ARTHUR
"Matthew was very very helpful. Communication was well and he helped me find good rates."
We responded:
"Thank you, Samantha! I'm happy to hear that Matthew was able to assist you effectively and help you find great rates. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If you need anything else, feel free to reach out!"