State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bill Bock
October 8, 2026
5
out of
5
rating by Bill Bock
"Christy was very pleasant and friendly"
Patricia Marion
October 6, 2026
5
out of
5
rating by Patricia Marion
"I spoke with Christy today to review my policy and she was wonderful. She is professional, informative and caring. Thank you Christy!"
We responded:
"Thank you, Patricia! I'm glad to hear that Christy was able to assist you with your policy review in such a professional and caring manner. We appreciate your feedback and are here if you need anything else!"
Bonnie Cucinella
October 6, 2026
5
out of
5
rating by Bonnie Cucinella
"I was looking into changing insurance companies and dropped into the State Farm office, near my home, meet this lovely girl named Emily. Explained to Emily that I was looking into prices for my home and car insurance. Emily was so patient and caring, helping me understand my options on car insurance and home insurance. She gave me several options to choose from and all were cheaper than the insurance rates , my current insurance company were offering to me to renew. Emily took the time to research and compare rates. With her help I feel I feel I have chosen a great rate at a great insurance company. Emily, I feel like I took up so much of your time but am so glad you were there . Thank you Emily for all you positive input and help. Bonnie Cucinella"
We responded:
"Thank you, Bonnie! I'm happy to hear that Emily was able to assist you with finding the right insurance options for your home and car. It's great to know you felt supported and found a rate that works for you. We appreciate your kind words and are here if you need anything else!"
Bill Copeland
October 5, 2026
5
out of
5
rating by Bill Copeland
"Christy always does a great job"
We responded:
"Bill, thank you for taking the time to leave us a review! I'm glad to hear that Christy is doing a great job. We're proud to have her on our team. Let us know if we can help with anything else!"
Dianne
October 5, 2026
5
out of
5
rating by Dianne
"Christy gave excellence customer service, she answered all the questions that I asked, 5 star🌟."
We responded:
"Dianne, thank you for taking the time to leave us a review! I'm happy to hear that Christy provided you with excellent customer service and answered all your questions. We appreciate your support!"
Amee Roome
September 25, 2026
5
out of
5
rating by Amee Roome
"Christy was incredibly helpful in answering my questions about a claim and connecting me with the right people to get the job done. I appreciate her professionalism and expediency."
We responded:
"Amee, thank you for taking the time to leave us a review! I'm glad Christy was able to assist you quickly with the insurance information for your daughter's driving test. We're here to make things easy for you. Let us know if we can help with anything else!"
Mike Mai
September 25, 2026
5
out of
5
rating by Mike Mai
"Christ is great, helpful, and get to the job done right at every time."
We responded:
"Mike, we're pleased to hear that Sierra was friendly, helpful, and efficient in assisting you! Providing top-notch service is our priority, and we're grateful for your positive feedback. If you need anything in the future, feel free to reach out to our office. Thank you for choosing us! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Martin Wallace
September 24, 2026
5
out of
5
rating by Martin Wallace
"Sierra was very knowledgeable and helpful."
We responded:
"Martin, thank you for taking the time to leave us a review! I'm happy to hear that Sierra was able to assist you with her knowledge and helpfulness. We're here for you, so feel free to reach out if you need anything else!"
Jackson Hargett
September 24, 2026
5
out of
5
rating by Jackson Hargett
"Sierra Pica-Nelson was very responsive and super helpful!"
We responded:
"Jackson, thank you for taking the time to leave us a review! I'm happy to hear that Sierra was responsive and helpful during your experience with us. We're always here if you need anything else!"
April Runk
September 24, 2026
5
out of
5
rating by April Runk
"Christy was very friendly and helpful. She was able to help me with my issue very quickly."
We responded:
"Thank you, April! I'm happy to hear that Matthew provided you with helpful and friendly service. Our team is dedicated to offering the best experience possible. If you need anything else, feel free to reach out!"
Michayla Mitri
September 23, 2026
5
out of
5
rating by Michayla Mitri
"Had to switch insurance over when moving states and Sierra was nothing but the best! Amazing help and very reliable!"
We responded:
"Michayla, thank you for taking the time to leave us a review! I'm happy to hear that Sierra was able to assist you with your insurance switch during your move. We strive to be reliable and helpful for all our customers. Let us know if we can help with anything else!"
Jim Roberts
September 22, 2026
5
out of
5
rating by Jim Roberts
"Just received fantastic service from Christy. Not only was she extremely pleasant, but she was extremely helpful and was able to resolve my issue."
We responded:
"Thank you for the wonderful review, Jim! Sam is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Tammie Mozingo
September 21, 2026
5
out of
5
rating by Tammie Mozingo
"Christy is great answers everything u need to know"
We responded:
"Tammie, thank you for taking the time to leave us a review! I'm happy to hear that Christy was able to provide you with all the information you needed. We're here to help, so feel free to reach out if you need anything else!"
Andy Bowman
September 16, 2026
5
out of
5
rating by Andy Bowman
"Just got insurance approved in a few phone calls. Very quick and professional responses. Would recommend their branch with others when asked about coverage."
We responded:
"Thank you, Andy! I'm happy to hear that you found our service quick and professional. We appreciate your recommendation and are here to help with any of your insurance needs. Thanks for choosing us! "
Crystal Dees
September 16, 2026
5
out of
5
rating by Crystal Dees
"Sierra was Great!!! Thank y'all sooo Much!!!"
We responded:
"Crystal, thank you for taking the time to leave us a review! I'm happy to hear that Sierra made such a positive impact on your experience. We appreciate your support!"
Alton Sharpe
September 14, 2026
5
out of
5
rating by Alton Sharpe
"Sierra is great to work with. She is very knowledgeable and courageous. Always happy and eager to assist."
We responded:
"Thank you, Alton, for sharing your experience! I'm happy to know that Matthew's professionalism and knowledge made your switch to State Farm a positive one. We're grateful to have you with us and are here to assist with any of your insurance needs. Feel free to reach out anytime!"
James Johnson
September 10, 2026
5
out of
5
rating by James Johnson
"I thank Christy for helping me after receiving a letter from my mortgage company asking be about my property insurance which was already sent. And I gave her another address to make sure and she also checked that other address. Thanks"
We responded:
"Thank you, James, for sharing your experience! I'm glad Christy was able to assist you with your property insurance concerns and ensure everything was in order. We appreciate your trust in us. Let us know if we can help with anything else!"
Patience Mills
September 9, 2026
5
out of
5
rating by Patience Mills
"Christy is always a pleasure to work with!
She is very organized and keeps up with me and gets me the things I need."
We responded:
"Patience, thank you for taking the time to leave us a review! I'm glad to hear that Christy has been so helpful and organized in assisting you. We appreciate your feedback and are here if you need anything else!"
Kristin Weiler
September 9, 2026
5
out of
5
rating by Kristin Weiler
"Ginny O'Hara was a big help in getting me new coverage for my auto and home insurance. Our current home and auto was with another company and was so expensive. Glad to make the switch! She made the process easy."
We responded:
"Kristin, thank you for taking the time to leave us a review! I'm happy to hear that Ginny was able to assist you in finding new coverage for your insurance. It's great to know the switch was smooth and beneficial for you. We're always here if you need anything else!"
Chris McManus
September 9, 2026
5
out of
5
rating by Chris McManus
"Christy and Ginny have been awesome to work with.They Have answered my questions and explained things.And trust me I have asked alot of questions😊"
We responded:
"Chris, thank you for taking the time to leave us a review! I'm happy to hear that Christy and Ginny have been able to assist you with all your questions. We always aim to make things clear and understandable. Feel free to reach out if you need anything else!"
Danita
September 5, 2026
5
out of
5
rating by Danita
"Christy was very helpful. Had to change payment method due to fraud. Very pleased with. Patient as I had to look for new card."
We responded:
"Danita, I'm happy to hear that Christy was able to assist you with changing your payment method smoothly. We always aim to provide patient and helpful service!"
Chris
September 4, 2026
5
out of
5
rating by Chris
"Sierra and Christy were very helpful in adding extra insurance to my coverage. Sierra was very patient with me in adding my personal items to the insurance policy."
We responded:
"Thank you, Chris! I'm happy to hear that Christy was able to assist you effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Victoria Secrets
September 3, 2026
5
out of
5
rating by Victoria Secrets
"Sierra was on top of her game. She keeps me informed of any possible discounts or rate changes. I’d love to refer you because your manners and respect while setting my account up was very professional. Any questions and I know I can rely on Sierra with State Farm. Thanks Sierra 🥰 and she saved me over a $100 for switching from progressive. Thank you again for following through on toe calls"
We responded:
"Nicole, thank you for sharing your experience! I'm glad to hear that Sierra was able to assist you so effectively and professionally. It's wonderful that she could help you save money by switching from Progressive. We appreciate your trust in our office and your willingness to refer us. If you have any more questions or need further assistance, feel free to reach out. Thanks again for your kind words!
- Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Maria Kahler
September 3, 2026
5
out of
5
rating by Maria Kahler
"My family and I love working with Statefarm. I was just assisted by Christy in updating my renter’s insurance declaration. She got them all squared away and I appreciated how quickly she got it done. Thanks a lot Christy, as always we can rely on you guys for our insurance issues. Awesome customer service! ❤️ Christy is my go to person in Statefarm!❤️l love calling Christy at StateFarm because I know I will get the right answer to my questions and as always Christy goes above and beyond in helping me and am sure with all of StateFarm clients."
We responded:
"Thank you, Maria! I'm happy to know that you and your family enjoy working with us. Christy is indeed fantastic at making sure everything is taken care of, and it's great to see her efforts recognized. We're here for any future needs or questions you might have!"
Peggy Navey
September 3, 2026
5
out of
5
rating by Peggy Navey
"Christy is always pleasant and helpful."
We responded:
"Thank you, Peggy! I'm happy to hear that Ginny provided excellent communication. We appreciate your feedback and will certainly acknowledge her efforts. If you need any further assistance, feel free to reach out.
- Steve Carpou - State Farm Insurance Agent, Matthews, NC"