State Farm® Insurance Agent Steve Carpou
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brittany Kay
April 19, 2026
"Matthew has been amazing to work with! He has great communication! He helped get us the exact coverage we were looking for and was extremely knowledgeable with the services! He even stayed on the phone with me while setting up the app to ensure that I got logged in okay. Highly recommend working with him!"
"Thank you for your wonderful feedback, Brittany! I'm happy to hear that Matthew provided such excellent service and helped you find the right coverage. It's great to know he was there to assist you with the app setup as well. We appreciate your recommendation! If you need anything else, feel free to reach out."
Lyubov Kisurna
April 17, 2026
"Matthew did an excellent job! He provided outstanding customer service, answered all my questions, and made the whole process easy and stress-free. I really appreciate their help and professionalism.”"
"Thank you, Lyubov, for your wonderful feedback! I'm happy to hear that Matthew provided you with excellent service and made the process smooth and stress-free. Our team is dedicated to ensuring a professional and supportive experience for all our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"
Ben Snider
April 16, 2026
"Christy was very helpful"
"Thank you, Ben, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Sam, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Barbara Culpepper
April 16, 2026
"Matthew was my agent for my new insurances. He was very helpful, knowledgeable, and provided my needs accurately. Enjoyed working with him. He was very patient and understanding of my needs."
"Thank you for your review, Barbara! I'm glad to hear that Matthew was able to assist you effectively and meet your needs. We appreciate your kind words about his patience and understanding. If you need anything else, feel free to reach out!"
Phyllis rea
April 16, 2026
"Christy was very helpful in removing the 2021 BMW from my auto policy snd adding the 2025 BMW. I appreciate her help and her patience while I struggled thru BWM’s 32 pages of detail."
"Thank you for your review, Phyllis! I'm glad Christy could assist you with updating your policy. We appreciate your patience and are here to make the process as smooth as possible. If you need anything else, feel free to reach out!"
Ashley
April 14, 2026
"I’ve been with Steve Carpou State Farm for years and have multiple policies with them, and I can honestly say every experience has been great. Their team is always friendly, knowledgeable, and easy to work with. A special shoutout to Matthew, who helped me switch my car insurance to a new state today—he made the entire process incredibly simple and stress-free. Really appreciate the excellent service as always!"
"Thank you for your wonderful feedback, Ashley! I'm happy to hear that you've consistently had great experiences with our team. Matthew will be delighted to know his assistance made your transition smooth and stress-free. We appreciate your continued trust in us for your insurance needs. Let us know if there's anything else we can do for you!"
Cindi W.
April 14, 2026
"Thanks to Christy- now all my request are met! Thank you for the speedy & responsive updates! Cindi Womer"
"Cindi, thank you for your wonderful feedback! I'm happy to hear that Sierra has been delightful to work with and that your requests have been met. We look forward to assisting you with your changing needs in the coming months. Let us know if there's anything else we can do for you!"
Alejandro Marmol
April 14, 2026
"I received excellent service from Sierra. She was incredibly patient in handling the entire process and answering all my questions. She was very kind throughout, exceeding my expectations of what I look for in a service! Thank you so much again, Sierra!"
"Thank you for your wonderful feedback, Alejandro! I'm delighted to hear that Sierra provided you with such exceptional service and exceeded your expectations. Her patience and kindness are truly valued in our office. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Yaz Raymond
April 13, 2026
"Sierra is literally the best contact you could imagine to have with your insurance company. She is prompt and thorough, and she's always advising us within our best interests. As a business owner and renter, it's incredible assuring to have someone like her as a point of contact to always help me understand coverage, create COIs, etc. She is quick, responsive and attentive. Her customer service is truly appreciated!"
"Thank you for your wonderful feedback, Yaz! I'm so happy to hear that Sierra has been such a valuable resource for you. Her dedication to providing prompt and thorough service is something we truly value. If you ever need further assistance or have any questions, feel free to reach out. Thanks for choosing us!"
Richard Van Camp
April 13, 2026
"Jenny at this office is the BEST agent i have ever delt with. Ive been driving 40 years and I've had several different insurance companies and agents but never got the VIP treatment like I do with Jenny....thank you so much SteveCarpou and State Farm.... Update....so over the Easter weekend I needed a form for that Monday...Christy was on the spot and emailed it to me so id have it...ON EASTER WEEKEND !!!!! Again you all are the BEST"
"Thank you, Richard! I'm delighted to hear about your positive experiences with our team. It's fantastic that we could assist you, even during the holiday weekend. We truly appreciate your support and trust in us. If there's anything else you need, feel free to reach out anytime!"
Suede Shaver
April 13, 2026
"Christy was so helpful and polite. I enjoyed my interaction with her and all my needs taken care of quickly."
"Thank you, Suede! I'm happy to hear that Christy provided such helpful and polite service. It's great to know your needs were addressed promptly. If there's anything else we can assist you with, feel free to reach out!"
Richard Marcus
April 12, 2026
"Christy was very efficient and courteous when she handled my insurance policy changes."
"Thank you, Richard, for your feedback! I'm happy to hear that Christy provided efficient and courteous service during your policy changes. Our team is dedicated to delivering excellent service, and your satisfaction is important to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Stephen DeVries
April 10, 2026
"Christy did a great job helping me get a new car added to my policy."
"Thank you, Stephen! I'm glad Christy was able to assist you with updating your policy. Our team is committed to providing excellent service, and it's wonderful to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Andrea Jones
April 10, 2026
"Sierra done a great job answering my questions n giving me the answers."
"Hey Andrea! Thank you for sharing this. I’m glad Sierra was able to walk through your questions and give you the information you needed. We appreciate you taking a moment to let us know about your experience."
Mary Batson
April 8, 2026
"Sierra was absolutely amazing! Answered all of my questions and made the process so easy! Thank you!"
"Thank you for your wonderful feedback, Mary! I'm so happy to hear that Sierra was able to assist you effectively and make everything smooth. We appreciate your trust in us. Let us know if there's anything else we can do for you!"
Melissa Owensby
April 8, 2026
"I loved my experience with Sierra, very friendly, helpful, knowledgeable, and quick to respond. Thank you!"
"Thank you, Melissa! I'm happy to hear that Sierra provided you with such a positive experience. Our team takes pride in being friendly and responsive. If you need anything else, feel free to reach out!"
Natalie W
April 7, 2026
"Love the service I received today and everytime"
"Thank you, Natalie! I'm happy to know that you consistently enjoy the service here. We’re committed to providing the best experience possible. Let us know if you need anything else!"
Stoné Healing
April 7, 2026
"Christy was a great help and prompt at responding back to me and addressing my needs :)"
"Thank you! I'm happy to hear that Christy was able to assist you promptly and meet your needs. Our team is dedicated to providing excellent service, and it's great to know we succeeded. Let us know if there's anything else we can do for you!"
Linda Mcgirt
April 7, 2026
"Christy was very helpful with getting my account back on track. Had been given misinformation but Christy corrected everything and had great customer service!"
"Thank you, Linda! I'm happy to hear that Christy was able to assist you and provide excellent service. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Dean Edge
April 6, 2026
"Christy is an excellent Account Representative. She is very helpful and informative. She definitely get 5 Stars! Regards, Dean Edge"
"Dean, Thank you for your wonderful review! I'm glad to hear that Christy provided thorough explanations and demonstrated her professionalism. We're grateful to have her on our team. If you have any further questions or need assistance, our office is always here to help. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Robbie Haney
April 4, 2026
"I would like to thank Christy for helping me today with my car insurance. I have known Christy for several years and she is always helpful, polite, & very kind. Thank you Christy."
"Robbie, thank you for your wonderful feedback! I'm delighted to hear that Christy provided you with such helpful and kind service. We're grateful to have her on our team. If you need anything else, feel free to reach out!"
Charlotte cullen
April 3, 2026
"Best RATES AROUND! Sierra is amazing! Anything I have an issue with or need she is immediately available to help. Some companies you have a 800 # and the time to get in touch with customer service takes forever. Sierra is always a text away! She is phenomenal and I’m so glad we switched."
"Thanks for the kind words, Charlotte! We’re happy to hear Sam was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Samantha Johnson
April 3, 2026
"Ginny is always so quick to respond and help for any question I have. Would strongly recommend her to anyone."
"Thank you, Samantha! I'm delighted to hear that Ginny provided such excellent service and secured a great deal on insurance for you and your husband. It's wonderful that she was able to share valuable insights about insurance for your son as well. We truly appreciate your recommendation and are here to assist with any future needs or questions you might have!"
Keith porter
April 1, 2026
"Walked in with no appointment and Christy welcomed me right away and answered all my questions"
"Thank you for your review, Keith! I'm happy to hear that Christy was able to assist you promptly and answer all your questions. We aim to provide welcoming and helpful service to everyone who visits our office. If you have any more questions or need further assistance, feel free to reach out anytime!"
Roberto Ramirez
April 1, 2026
"Always is very good service 🤓"
"Thank you, Roberto! I'm happy to know you had a great experience with our office. We’re always here to assist with any insurance needs you may have. Thanks for choosing us!"