State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrea Jones
May 11, 2026
5
out of
5
rating by Andrea Jones
"Sierra done a great job answering my questions n giving me the answers."
We responded:
"Hey Andrea! Thank you for sharing this. I’m glad Sierra was able to walk through your questions and give you the information you needed. We appreciate you taking a moment to let us know about your experience."
Shelly Ames
May 8, 2026
5
out of
5
rating by Shelly Ames
"Christy was wonderful"
We responded:
"Thank you, Shelly! I'm happy to hear that Christy provided you with such a positive experience. Our team is dedicated to offering excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Mohamed Bilal
May 7, 2026
5
out of
5
rating by Mohamed Bilal
"He is very kind and more knowledgeable agent. He gave me multiple suggestions and get my insurance"
We responded:
"Thank you, Mohamed! I'm happy to know you found the suggestions helpful and appreciated the service. It's great to have you with us. If you ever need anything else, feel free to reach out!"
Debbie Walters
May 6, 2026
5
out of
5
rating by Debbie Walters
"Ginny was a lifesaver in moving my insurance from another state to North Carolina! She was very informative and quickly answered email questions. I would give her six stars, if possible."
We responded:
"Thank you, Debbie! I'm so happy to hear about your positive experience with Ginny. She truly goes above and beyond to assist our customers. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Deborah Covington
May 5, 2026
5
out of
5
rating by Deborah Covington
"Sierra assisted me with my issue. She was most courteous and helpful. Great Customer Service skills.. she went above and beyond in getting this issue resolved in a timely manner. Kudos Sierra"
We responded:
"Thank you for your review, Deborah! I'm happy to hear that Sierra provided you with such excellent service and resolved your issue promptly. I'll be sure to pass along your kind words to her. If you need anything else, feel free to reach out!"
Michael Robinson
May 2, 2026
5
out of
5
rating by Michael Robinson
"Sierra is the person I usually contact for my insurance needs. However, Sierra was not available when I called and Christy who answered my call was more than willing to make sure I was thanking care of. Christy offered to help me with what I needed down, so I told Christy what I wanted to do and not only did what I was needing done, but seemed like Christy had been talking care of my insurance needs from the beginning. I was very impressed with the Knowledge she had , and she was very polite and professional on the phone I enjoy our conversation and was completely happy with the service I received impressed me as being highly professional and very polite. I would tell anyone looking for insurance to speak with Christy, or Sierra for there insurance needs. Sincerely Michael Robinson"
We responded:
"Thank you for your wonderful feedback, Michael! I'm delighted to hear that Sierra has consistently provided you with excellent service and all the information you needed. Her professionalism and caring nature are truly valued here. If there's anything else we can assist you with, feel free to reach out anytime!"
Johnny Arthur
May 1, 2026
5
out of
5
rating by Johnny Arthur
"Had a great experience and wonderful help thanks alot"
We responded:
"Johnny, thank you for sharing your experience! I'm happy to hear you received wonderful help. If you ever need assistance again, feel free to reach out. Thanks for choosing us!"
Tracy Wallace
April 30, 2026
5
out of
5
rating by Tracy Wallace
"Ginny was awesome to deal with and saved us a lot on our car and homeowners insurance. I"
We responded:
"Thank you, Tracy! I'm happy to hear that Ginny provided you with excellent service and helped you save on your insurance. Our team is dedicated to offering the best support possible. If you need anything else, feel free to reach out!"
Sherrie Gaddis
April 30, 2026
5
out of
5
rating by Sherrie Gaddis
"I just spoke with Matthew about changes with our auto insurance coverage. He was very polite and made the process quick and easy."
We responded:
"Thank you, Sherrie! I'm happy to hear that Christy was able to assist you so efficiently with your homeowners insurance. We appreciate your kind words and are always here to help with any other needs you might have. Let us know if there's anything else we can do for you!"
Tanuja Chava
April 29, 2026
5
out of
5
rating by Tanuja Chava
"Very helpful and she has a very great follow up. Customer service is excellent"
We responded:
"Thank you, Tanuja, for your fantastic review! I'm glad you had a positive experience with our team. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Carlos Jerez
April 27, 2026
5
out of
5
rating by Carlos Jerez
"The agent (Ginny), was very professional and helpful assisting with my insurance needs. Thanks for the expedient help. She was great!"
We responded:
"Thank you, Carlos! I'm happy to hear that Ginny provided professional and helpful assistance with your insurance needs. We appreciate your feedback and are always here to support you. Let us know if there's anything else we can do for you!"
Hinetha Bryant
April 27, 2026
5
out of
5
rating by Hinetha Bryant
"I would like to say you done an amazing job assisting me"
We responded:
"Thank you for the five-stars, Hinetha! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
kelly jeffries
April 26, 2026
5
out of
5
rating by kelly jeffries
"Christy has been extremely helpful & patient in helping me with my most recent payment. My debit card # has changed & I've had to adjust my payment date to the date my SS check is deposited. Christy helped me with both of these issues in a timely manner."
We responded:
"Thank you Kelly for the great review. We are ecstatic to hear that Charlie was able to get you the right policies at the right price! Please let us know if you have any questions about your insurance policies or anything else."
Robbie Haney
April 23, 2026
5
out of
5
rating by Robbie Haney
"I would like to thank Christy for helping me today with my car insurance. I have known Christy for several years and she is always helpful, polite, & very kind. Thank you Christy."
We responded:
"Robbie, thank you for your wonderful feedback! I'm delighted to hear that Christy provided you with such helpful and kind service. We're grateful to have her on our team. If you need anything else, feel free to reach out!"
Kotie Ivester
April 23, 2026
5
out of
5
rating by Kotie Ivester
"Christy has always been a pleasure to speak with. She answered my questions (and concern) about the possibility of lapse in coverage which I was not in. She was very knowledgeable. Give this young lady a raise. She deserves it."
We responded:
"Thank you, Kotie! I'm happy to know you had a positive experience with our office. We’re always here to assist with any insurance needs you may have. Thanks for choosing us!"
Equarist
April 22, 2026
5
out of
5
rating by Equarist
"It’s a great pleasure working with Sierra, the Statefarm agent! I am glad my referred to Sierra for my insurance needs. She took good amount of time explaining various covered items. I highly recommend Sierra for anyone who is looking for home and auto insurance! Thank you!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Sierra provided you with such thorough and helpful service. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Melisa Porcic
April 22, 2026
5
out of
5
rating by Melisa Porcic
"She was great!!"
We responded:
"Thank you, Melisa! I'm happy to know you had a great experience. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
Bryson Crump
April 21, 2026
5
out of
5
rating by Bryson Crump
"ginny was a great help quick and simple and to the point definitely recommend"
We responded:
"Thank you for your feedback, Bryson! I'm happy to hear that Ginny was able to assist you efficiently and effectively. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Brittany Kay
April 19, 2026
5
out of
5
rating by Brittany Kay
"Matthew has been amazing to work with! He has great communication! He helped get us the exact coverage we were looking for and was extremely knowledgeable with the services! He even stayed on the phone with me while setting up the app to ensure that I got logged in okay. Highly recommend working with him!"
We responded:
"Thank you for your wonderful feedback, Brittany! I'm happy to hear that Matthew provided such excellent service and helped you find the right coverage. It's great to know he was there to assist you with the app setup as well. We appreciate your recommendation! If you need anything else, feel free to reach out."
Lyubov Kisurna
April 17, 2026
5
out of
5
rating by Lyubov Kisurna
"Matthew did an excellent job! He provided outstanding customer service, answered all my questions, and made the whole process easy and stress-free. I really appreciate their help and professionalism.”"
We responded:
"Thank you, Lyubov, for your wonderful feedback! I'm happy to hear that Matthew provided you with excellent service and made the process smooth and stress-free. Our team is dedicated to ensuring a professional and supportive experience for all our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"
Ben Snider
April 16, 2026
5
out of
5
rating by Ben Snider
"Christy was very helpful"
We responded:
"Thank you, Ben, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Sam, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Barbara Culpepper
April 16, 2026
5
out of
5
rating by Barbara Culpepper
"Matthew was my agent for my new insurances. He was very helpful, knowledgeable, and provided my needs accurately. Enjoyed working with him. He was very patient and understanding of my needs."
We responded:
"Thank you for your review, Barbara! I'm glad to hear that Matthew was able to assist you effectively and meet your needs. We appreciate your kind words about his patience and understanding. If you need anything else, feel free to reach out!"
Phyllis rea
April 16, 2026
5
out of
5
rating by Phyllis rea
"Christy was very helpful in removing the 2021 BMW from my auto policy snd adding the 2025 BMW. I appreciate her help and her patience while I struggled thru BWM’s 32 pages of detail."
We responded:
"Thank you for your review, Phyllis! I'm glad Christy could assist you with updating your policy. We appreciate your patience and are here to make the process as smooth as possible. If you need anything else, feel free to reach out!"
Ashley
April 14, 2026
5
out of
5
rating by Ashley
"I’ve been with Steve Carpou State Farm for years and have multiple policies with them, and I can honestly say every experience has been great. Their team is always friendly, knowledgeable, and easy to work with. A special shoutout to Matthew, who helped me switch my car insurance to a new state today—he made the entire process incredibly simple and stress-free. Really appreciate the excellent service as always!"
We responded:
"Thank you for your wonderful feedback, Ashley! I'm happy to hear that you've consistently had great experiences with our team. Matthew will be delighted to know his assistance made your transition smooth and stress-free. We appreciate your continued trust in us for your insurance needs. Let us know if there's anything else we can do for you!"
Cindi W.
April 14, 2026
5
out of
5
rating by Cindi W.
"Thanks to Christy- now all my request are met! Thank you for the speedy & responsive updates! Cindi Womer"
We responded:
"Cindi, thank you for your wonderful feedback! I'm happy to hear that Sierra has been delightful to work with and that your requests have been met. We look forward to assisting you with your changing needs in the coming months. Let us know if there's anything else we can do for you!"