State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Herman Cureton
February 6, 2026
5
out of
5
rating by Herman Cureton
"Christy was very helpful"
We responded:
"Hi Herman, Christy is a valuable member of our team, and I'm happy she was able to assist you! Thank you for your positive feedback. If you need any further assistance, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
JE A
February 5, 2026
5
out of
5
rating by JE A
"We have been with State Farm for 6+ years now. I’ve tried to look for cheaper car insurance, and haven’t found better rates anywhere. Christy answers the phone almost every time I call, and she is always very helpful, returns calls promptly, and answers all my questions well."
We responded:
"Thank you for your review. I'm happy to hear that you've been satisfied with our rates and service over the years. Christy is indeed a valuable part of our team, and I'm glad she's been able to assist you so effectively. If you ever have more questions or need further assistance, feel free to reach out!"
Kai Pelchen
February 4, 2026
5
out of
5
rating by Kai Pelchen
"Ginny was great"
We responded:
"Thank you, Kai! I'm glad to hear that Ginny provided you with excellent service. Our team is dedicated to delivering a positive experience. If you have any questions or need further assistance, feel free to reach out!"
Deven Dickerson
February 3, 2026
5
out of
5
rating by Deven Dickerson
"Christy was so helpful. She started my claim for a cracked windshield and quickly answered a few other questions I had."
We responded:
"Hey, Deven! Thanks for letting us know about your experience with Christy. We’re glad she was able to get things started for your cracked windshield and quickly answer your other questions regarding your auto coverage."
Empress Withers
January 28, 2026
5
out of
5
rating by Empress Withers
"Love love love my relationship with my team of reps. Very supportive and reliable!! Sierra is excellent... whether it's calls or text she makes sure I'm on top of my policy at all times."
We responded:
"Thank you, Empress Withers! It’s rewarding to know that Sierra and the team have been so supportive and reliable for you. She puts in the effort to keep customers informed and make things as smooth as possible. We appreciate your positive feedback!"
Brian Skidmore
January 27, 2026
5
out of
5
rating by Brian Skidmore
"Sierra is always helpful anytime I call or when she calls me it's always a great experience..."
We responded:
"Thank you, Brian! I'm happy to hear that Sierra consistently provides you with a great experience. Our team is dedicated to offering helpful and friendly service. If there's anything else we can assist you with, just let us know!"
Johana Salazar
January 23, 2026
5
out of
5
rating by Johana Salazar
"I had a great experience with Ginny. She was extremely helpful, patient, and knowledgeable while assisting me with my car policy. She took the time to explain everything clearly and made the whole process easy and stress-free. I truly appreciate her professionalism and excellent customer service. Highly recommend Ginny to anyone looking for reliable insurance help!"
We responded:
"Thank you, Johana, for your wonderful feedback! I'm glad to hear that Ginny was able to assist you with finding the best price and coverage for your policy. Your recommendation means a lot to us. If you ever need further assistance with auto or home insurance, feel free to reach out."
Robert Albert
January 22, 2026
5
out of
5
rating by Robert Albert
"Just wanted to stop and praise sierra for a minute! Any questions or issues I’ve had she has helped me 100% of the way! Do yourself a favor and get in contact with sierra! She friendly and patient and very informative! Thank you so much sierra for all you do for my family! If I could, I’d rank her at 10 stars!!"
We responded:
"Thank you, Robert! I'm really happy to hear about your positive experience with Sierra. She's truly dedicated to providing excellent service, and it's wonderful to know she's been so helpful to you and your family. If there's anything else we can do for you, just let us know!"
Shawn Bruggeling
January 21, 2026
5
out of
5
rating by Shawn Bruggeling
"I was very happy with how the representative Ginny assisted me with switching my auto policy over to State Farm and was able to answer all my questions."
We responded:
"Thank you, Shawn! I'm glad to hear that Ginny was able to assist you effectively with your policy switch and answer all your questions. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Shane Crump
January 20, 2026
5
out of
5
rating by Shane Crump
"Ginny was very helpful and patience with all my questions Thank you so much"
We responded:
"Thank you, Shane! I'm happy to hear that Ginny was able to assist you with patience and helpfulness. We appreciate your feedback and are always here to help with any questions you might have in the future. Let us know if there's anything else we can do for you!"
donna horosko
January 16, 2026
5
out of
5
rating by donna horosko
"Matthew is a professional who enjoys taking care of clients. I explained my situation to him and he was able to make it happen. Made a huge difference and took a lot of unnecessary stress away with his quick action and follow up. Thanks!"
We responded:
"Thank you, Donna! I'm happy to hear that Matthew was able to assist you effectively and relieve some stress. Our team is dedicated to providing the best service possible. If you need anything else, feel free to reach out!"
Marquese Mitchell
January 15, 2026
5
out of
5
rating by Marquese Mitchell
"Matthew was excellent in all matters when it comes to insurance. He was knowledgeable and extremely helpful! Thank you Matthew!"
We responded:
"Marquese, I'm thrilled to hear that Ginny provided awesome service in setting up your business account! Your satisfaction and appreciation mean a lot to us. We're grateful for your kind words and look forward to assisting you further. Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Tanuja Chava
January 15, 2026
5
out of
5
rating by Tanuja Chava
"Very helpful and she has a very great follow up. Customer service is excellent"
We responded:
"Thank you, Tanuja, for your fantastic review! I'm glad you had a positive experience with our team. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Inna Korotkova
January 13, 2026
5
out of
5
rating by Inna Korotkova
"Sierra was an amazing help! Great rates and great service"
We responded:
"Inna, thank you for sharing your experience! I'm glad Sierra was able to assist you so well. We’re committed to providing great rates and service. Let us know if there's anything else we can do for you!"
Blake ammons
January 12, 2026
5
out of
5
rating by Blake ammons
"Sierra was great help once again."
We responded:
"Thank you, Blake, for sharing your experience! I'm glad to hear that Sierra was able to connect with you and assist in updating your policy. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Maria Kahler
January 12, 2026
5
out of
5
rating by Maria Kahler
"My family and I love working with Statefarm. I was just assisted by Christy in updating my renter’s insurance declaration. She got them all squared away and I appreciated how quickly she got it done. Thanks a lot Christy, as always we can rely on you guys for our insurance issues. Awesome customer service! ❤️"
We responded:
"Thank you, Maria! I'm happy to know that you and your family enjoy working with us. Christy is indeed fantastic at making sure everything is taken care of, and it's great to see her efforts recognized. We're here for any future needs or questions you might have!"
Tim Aycock
January 9, 2026
5
out of
5
rating by Tim Aycock
"Sierra was a great help and very fast handling my request!"
We responded:
"Tim, we're pleased to hear that Sierra provided great help and speedy service with your request! Our team is grateful for your positive feedback and we're elated that Sierra could assist you efficiently. If you have any future insurance needs, feel free to reach out - we're here to help! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Tommy Estridge
January 9, 2026
5
out of
5
rating by Tommy Estridge
"I’ve been very pleased with the State Farm offices of Steve Carpou. While State Farm is a very stable and dependable company, it’s really their people who make the difference. Steve is very knowledgeable and easy to work with while Christy in his office is the definition of great service every time I call. Having a local agent and team who knows you and your family anytime you call is important as you’re not just someone on an 800 number. Earlier today I called to check on my auto insurance that just renewed and Christy walked me through the drop in premium 🎉 and also reviewed my policies to make sure we’ve got the coverage we need. Thanks again Christy, Steve and State Farm - you guys are the best!"
We responded:
"Tommy, your detailed feedback is greatly appreciated! We're thrilled that you find our team at Steve Carpou - State Farm Insurance Agent to be knowledgeable and dedicated to providing excellent service. Christy and I are grateful for your kind words and we're here for all your insurance needs. Thank you for choosing us for your peace of mind! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Matthew Gil
January 7, 2026
5
out of
5
rating by Matthew Gil
"Ginny took over after the website gave us the initial quote for auto and home owners and fine tuned both quotes to get us the best deal and ultimately saved us a good deal over our current insurance company! Her service was fantastic she was extremely responsive to both email and phone and was patient as we revised the quotes to get the best deals possible."
We responded:
"Matthew, thank you for sharing your experience! I'm happy to hear that Ginny was able to assist you with fine-tuning your quotes and finding you a great deal. Her dedication to providing responsive and patient service truly shines through. If you have any more questions or need further assistance, feel free to reach out anytime!"
Kate Jarzynski
January 2, 2026
5
out of
5
rating by Kate Jarzynski
"Christy provided us with great experience when adding a new car to our insurance. Fast and seamless!"
We responded:
"Thank you, Kate! I'm happy to hear that Christy made adding your new policy to the insurance a fast and seamless experience. We appreciate your feedback and are here if you need anything else!"
Kristofer Bridges
January 2, 2026
5
out of
5
rating by Kristofer Bridges
"Very helpful, very cool and chill while speaking with hear and definitely helped me with all my questions very good agent"
We responded:
"Kristofer, thank you for your awesome feedback! I'm glad we could assist you with your questions and that you found the experience cool and relaxed. If you need anything else, feel free to reach out anytime!"
Victor Medina
December 30, 2025
5
out of
5
rating by Victor Medina
"Highly recommend the State Farm office of 3605 Matthews Mint Hill Rd Ste 6 Matthews, NC 28105 and ash for Ginny She is an amazing Special Agent and she was 110 % amazing setting me up with a great price for both of my autos insurance The whole staff amazing Thank you and happy New Year"
We responded:
"Victor, thank you for your fantastic review! I'm so happy to hear that Ginny and the team provided you with excellent service and a great deal on your insurance. We appreciate your recommendation and wish you a wonderful New Year! Let us know if there's anything else we can assist you with."
Jim Roberts
December 29, 2025
5
out of
5
rating by Jim Roberts
"Just received fantastic service from Sierra. She was extremely helpful and was able to resolve my question. She was also very pleasant."
We responded:
"Thank you for the wonderful review, Jim! Sam is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Sumanth Yarra
December 24, 2025
5
out of
5
rating by Sumanth Yarra
"Working with Ginny has been good. Just a quick phone call and she was able to find the best coverage with best rate. Thank you Ginny."
We responded:
"Sumanth, thank you for your feedback! I'm happy to hear that Ginny was able to assist you efficiently and find the best coverage at a great rate. We appreciate your trust in us. If you need anything else, feel free to reach out!"
Robin
December 19, 2025
5
out of
5
rating by Robin
"This is such a wonderful office. When speaking with Sierra today, she was so kind and answered all my questions. We moved to this office after our other State Farm Rep retired a few years ago and we are so glad we found them."
We responded:
"Thank you, Robin, for sharing your experience with our office! I'm glad to hear that Sierra was able to assist you and answer all your questions. We truly appreciate your referral and are happy you enjoyed the thank you note and gift card. Our team is committed to providing top-notch customer service, and it's wonderful to know we're meeting your expectations. If you have any future needs or questions, please don't hesitate to reach out."