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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Suzy Furr

April 29, 2025

5  out of  5
rating by Suzy Furr
"Sierra provided great customer service! Much appreciated!"
We responded:
"Hey, Suzy! Thanks so much for letting us know that Sierra made a positive impact with her service. We appreciate you taking the time to leave her a shoutout."
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Nicole Nichols

April 28, 2025

5  out of  5
rating by Nicole Nichols
"Christy has been a big help to me if I have a issue she's on it I appreciate everything she has done for me"
We responded:
"Nicole, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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James Allen (Ford ecoboost owner.)

April 28, 2025

5  out of  5
rating by James Allen (Ford ecoboost owner.)
"Ginny was extremely helpful, got to the point and made my decision to switch extremely easy"
We responded:
"Thank you, James! I’m happy to hear that Ginny was able to assist you effectively and make your decision to switch an easy one. We’re here to help with any future needs or questions you might have. Feel free to reach out anytime!"
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Debbie Allen

April 28, 2025

5  out of  5
rating by Debbie Allen
"Ginny has been extremely helpful in helping us navigate through our insurance needs. She explained everything to us and helped us combine our needs to save us money. We greatly appreciate her assistance."
We responded:
"Thank you, Debbie, for sharing your experience! I’m happy to hear that Ginny was able to assist you with your insurance needs and help you save money. Her dedication to explaining everything clearly is truly appreciated. If you have any more questions or need further assistance, please feel free to reach out to our office."
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Blake ammons

April 25, 2025

5  out of  5
rating by Blake ammons
"Sierra was great and haven't talked to anyone about my policy in years. It was nice to hear from her and update my policy"
We responded:
"Thank you, Blake, for sharing your experience! I'm glad to hear that Sierra was able to connect with you and assist in updating your policy. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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rob prince

April 25, 2025

5  out of  5
rating by rob prince
"I had the pleasure of speaking with Ginny today. I found myself shopping for a new car insurance policy, and I was very fortunate to have been in contact with Ginny. Not only was she knowledgeable, but she was personable and down to earth. Great experience!!! Yes !!! Ginny gets 5 Stars! I would give more if I could. Oh, and one more thing…. My car insurance rate went DOWN !!! Go Ginny !!!! 🥳"
We responded:
"Thank you, Rob, for sharing your experience! I'm glad to hear that Ginny was able to assist you with your car insurance needs. Her knowledge and personable approach truly make a difference. It's fantastic that your rate went down as well! If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Michael Stephenson

April 25, 2025

5  out of  5
rating by Michael Stephenson
"We have dealt with this office for many years. Christy has been a Godsend and big help in all of our dealings. Thankful for this agency and Christy."
We responded:
"Thank you for taking the time to leave us a review, Michael! Our State Farm in Matthews would be nothing without policyholders like you!"
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Eddie Rich

April 24, 2025

5  out of  5
rating by Eddie Rich
"Matthew did a great job and help me with everything."
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Brandon Troutman

April 24, 2025

5  out of  5
rating by Brandon Troutman
"Incredible customer service. Responsive, knowledgeable, and clearly informative. Saved me money and easiest team I've worked with in 51 years on this earth :-) Thank you for everything!"
We responded:
"Thank you, Brandon, for your wonderful feedback! I'm happy to know that our team's responsiveness and knowledge made a positive impact on your experience. It's great to hear that we could help save you money and make things easy for you."
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Alton Sharpe

April 23, 2025

5  out of  5
rating by Alton Sharpe
"Excellent service. Matthew is professional and very knowledgeable. I am glad i switched to State Farm. Sierra is wonderful and knowledgeable. She is a blessing. Keep up the great work."
We responded:
"Thank you, Alton, for sharing your experience! I'm happy to know that Matthew's professionalism and knowledge made your switch to State Farm a positive one. We're grateful to have you with us and are here to assist with any of your insurance needs. Feel free to reach out anytime!"
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Tatum Schilling

April 23, 2025

5  out of  5
rating by Tatum Schilling
"Ginny is fantastic at her job! She was prompt, incredibly knowledgeable, and took the time to tailor our insurance perfectly to our current needs. We really appreciated her personalized approach and professionalism throughout the process.”"
We responded:
"Thank you, Tatum, for sharing your experience! I'm glad to hear that Ginny's promptness and expertise made a positive impact. Her dedication to making insurance fit to your needs is something we truly value. If you have any further questions or need assistance, please feel free to reach out."
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Re Re Artis

April 22, 2025

5  out of  5
rating by Re Re Artis
"Matthew gave excellent service today."
We responded:
"Thank you, Re Re Artis, for sharing your experience! I'm glad to hear that Matthew provided excellent service. Our team is dedicated to delivering top-notch support, and it's wonderful to know that Matthew's efforts made a positive impact. If you have any questions or need further assistance, feel free to reach out."
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Boba Cafe (Tung Huynh)

April 17, 2025

5  out of  5
rating by Boba Cafe (Tung Huynh)
"I love todo business with them. Christy is so nice and friendly, it's good that she seat in the front. I feel so much welcome. Thanks guys."
We responded:
"Thank you, Tung! I'm delighted to know that you enjoy working with us. Christy will be thrilled to hear your kind words about her friendly demeanor. We're grateful for your support and look forward to assisting you with any future needs!"
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doug rustad

April 17, 2025

5  out of  5
rating by doug rustad
"Matthew was great, he took the time to make sure I understood everything involved with my policy and took the time to listen to what was important for me in coverage. Definitely feel like I made the right decision choosing state farm."
We responded:
"Thank you, Doug, for sharing your experience! I'm happy to know that Matthew took the time to ensure you understood your policy and listened to your coverage needs. It's wonderful to hear that you feel confident in choosing us. If you have any questions or need further assistance, please feel free to reach out."
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Jay Jay

April 16, 2025

5  out of  5
rating by Jay Jay
"Great customer service and explained my policy in a way that was simple and plain and got me the best rate out of all the insurers who provide motorcycle policies"
We responded:
"Thank you, Jay Jay! I'm happy to know that you appreciated the customer service and found the policy explanations clear and straightforward. It's wonderful to hear that we could secure the best rate for your insurance. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Mary Jo Renaud

April 15, 2025

5  out of  5
rating by Mary Jo Renaud
"Christy is a wonderful representative of the Steve Carpou State Farm office. She is always efficient, professional, patient and kind. Truly a gem with whom to work when changes need to be made."
We responded:
"Thank you, Mary Jo, for your kind words! I'm happy to hear that Christy has been efficient, professional, patient, and kind in assisting you. She truly is a valuable part of our team. If you need any further assistance or have questions, feel free to reach out."
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Tristan Kyle

April 15, 2025

5  out of  5
rating by Tristan Kyle
"Sierra did an amazing job of getting everything set up, great customer service !"
We responded:
"Thanks so much, Tristan! We're glad to hear Sierra took great care of you and made the setup process smooth—she'll be happy to hear this!"
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family orbyvlog's

April 11, 2025

5  out of  5
rating by family orbyvlog's
"Ginny and Christy provided me with excellent customer service today and responded in minutes with the information needed."
We responded:
"Thank you! We appreciate your trust in us to take care of your insurance policies."
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Kimberly Jones

April 11, 2025

5  out of  5
rating by Kimberly Jones
"I have known Christy for quite a while now with State Farm Insurance Company and she never disappointed me. She always comes through on all my needs and requests. I truly appreciate how she makes me top priority. I totally recommend Christy to help anyone with their insurance(s) needs. Give her a call and receive top customer service from her as I have for several years now."
We responded:
"Thank you, Kimberly, for sharing your experience! I'm happy to hear that Christy has consistently met your needs and made you feel like a top priority. Your recommendation means a lot, and we're grateful for your business over the years. If you ever need further assistance, don't hesitate to reach out."
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Brenda Williams

April 10, 2025

5  out of  5
rating by Brenda Williams
"Krissy was very.nice and helpful in getting my safe driving app installed. She made it so easy."
We responded:
"Thank you, Brenda! I'm glad to hear that Krissy was able to assist you with installing the safe driving app. It's wonderful to know she made the process easy for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Reilly Savage

April 9, 2025

5  out of  5
rating by Reilly Savage
"Ginny was a pleasure to speak with during my insurance Search. She was very friendly, knowledgeable and patient with me. She explained everything in detail and was available at any time to answer any questions or concerns I may have had. I would highly recommend her and her agency to friends and family. She made the whole process very simple and easy!!!!! Thank you so much for all that you have done for me. I look forward to speaking again soon!!!! Thank you....Kathleen Carlough"
We responded:
"Thank you for your kind words! We are happy to hear that Ginny was able to assist you with your insurance needs in such a friendly and knowledgeable manner. Your recommendation is greatly appreciated and we look forward to helping you again in the future! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Paul & Alexis lowery

April 8, 2025

5  out of  5
rating by Paul & Alexis lowery
"If you’re in the market for Insurance this is the State Farm to go to everybody in this office is very knowledgeable. I personally dealt with two of them Jenny and Sierra and both of them have treated me like family since day one highly recommend."
We responded:
"Thank you, Paul & Alexis, for your wonderful feedback! I'm glad to hear that Jenny and Sierra made you feel like family and provided knowledgeable service. Your recommendation means a lot to us!"
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David Crockett

April 8, 2025

5  out of  5
rating by David Crockett
"Christy was so very helpful and was able to take care of my family trust needs almost immediately !!"
We responded:
"Thank you, David! I'm happy to hear that Christy was able to assist with your family's needs so efficiently. We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Chris Bowman

April 8, 2025

5  out of  5
rating by Chris Bowman
"She was very helpful"
We responded:
"Thank you, Chris, for sharing your feedback! I'm happy to know that you found the assistance helpful!"
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Patricia McGevna

April 8, 2025

5  out of  5
rating by Patricia McGevna
"Christy was so helpful this morning. I had questions regarding my policy and she told me what she needed to correct the coverage. I sent her the information and she has everything updated and correctly within 15 minutes. Thank you Christy!"
We responded:
"Thank you, Patricia, for sharing your experience! I'm happy to hear that Christy was able to assist you so efficiently with your policy questions. It's great to know she updated everything promptly. If you have any more questions, feel free to reach out to our office anytime."