State Farm® Insurance Agent Steve Carpou
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amee Roome
June 4, 2026
"Sierra was very helpful in getting my new driver on our insurance plan and giving me info on how to better protect her if ever needed."
"Amee, thank you for taking the time to leave us a review! I'm glad Christy was able to assist you quickly with the insurance information for your daughter's driving test. We're here to make things easy for you. Let us know if we can help with anything else!"
Shane Cook
June 3, 2026
"Sierra was 5 star all the way. Thank you for your service."
"Shane, we're thrilled that Sierra went above and beyond to assist you with your insurance needs. We appreciate your feedback, thank you for letting us be your good neighbor!"
Danielle Stadler
June 3, 2026
"Ginny was great, helped answer all our questions and was very proactive about getting us a great price, very thorough."
"Thank you, Danielle! I'm glad to hear that Ginny was able to assist you so thoroughly and help you find a great price. We appreciate your feedback and are here if you need anything else!"
Brian Sanchez
May 27, 2026
"Sierra was able to help secure my auto insurance, she made the entire process simple and easy & was able to answer any questions I had! I would definitely recommend working with Sierra! Recently Matthew was also able to help me add another vehicle to my policy, he made the process fast and smooth, definitely recommend!!"
"Thank you, Brian! I'm glad to hear that Sierra made the process smooth and answered all your questions. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Robin Perez
May 27, 2026
"Outstanding service from start to finish! Ginny was knowledgeable, responsive, and truly took the time to understand my needs. She explained all my options clearly and helped me find the best coverage at a great price. I felt supported throughout the entire process - highly recommend!"
"Thank you, Robin! I'm happy to hear that Ginny provided you with such outstanding service and helped you find the right coverage. We always aim to make sure our customers feel supported and informed. We appreciate your recommendation! Let us know if we can help with anything else!"
Caroline Haakenson
May 23, 2026
"Great service! Bundled all of my services and am very happy!"
"Hey Caroline, thank you for the 5 stars! I'm glad to hear you're happy with the service and the bundled package. We always aim to make things as convenient as possible for you. Let us know if we can help with anything else!"
ghasi matar
May 22, 2026
"Ginny at State Farm has been outstanding to work with. She is knowledgeable, patient, and takes the time to explain every detail clearly. She helped me compare options, understand my coverage, and made the entire process smooth and stress‑free. Excellent service and highly recommended."
"Thank you, Ghasi! I'm happy to hear that Ginny provided such excellent service and made your experience smooth and stress-free. We strive to ensure our customers feel informed and supported, and it's great to know Ginny delivered on that. We appreciate your recommendation! Let us know if we can help with anything else!"
Breezy_ Windz
May 22, 2026
"I recently was looking for a new insurer for my auto insurance. After messaging a few places StateFarm reached out first, and with the best price. Sierra (the lady I spoke with) was extremely helpful. She answered each question I had, spoke sympathetically, and even assisted me with understanding my quote by being patient with my many a questions. By far the best customer service I have received. Thank you so much, Sierra!"
"Thank you for sharing your experience! I'm delighted to hear that Sierra was able to assist you with your insurance needs and provide such outstanding service. Her dedication to answering your questions and ensuring you understood your quote is truly commendable. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Maria Kahler
May 22, 2026
"My family and I love working with Statefarm. I was just assisted by Christy in updating my renter’s insurance declaration. She got them all squared away and I appreciated how quickly she got it done. Thanks a lot Christy, as always we can rely on you guys for our insurance issues. Awesome customer service! ❤️ Christy is my go to person in Statefarm!❤️"
"Thank you, Maria! I'm happy to know that you and your family enjoy working with us. Christy is indeed fantastic at making sure everything is taken care of, and it's great to see her efforts recognized. We're here for any future needs or questions you might have!"
Yeluguri Satya
May 21, 2026
"Sierra was very helpful in providing the details. This is my 2nd home insurance policy with her. Thanks a lot for all the help Sierra"
"Hey, Yeluguri! Thank you for coming back to work with Sierra again for your homeowners insurance. She appreciates your continued support and was happy to help walk through the details with you."
Reilly Savage
May 20, 2026
"Matthew was very helpful with getting insurance put on a vehicle that I purchased. He explained everything that he was doing for me and made the process very simple and easy!!!! Even took the time to answer some other questions that I had as well as to give me information on other services or products they offer. I will definitely be calling Matthew back for some assistance in the near future!!!! Thank you for the outstanding customer service. Kathleen Carlough"
"Thank you for your kind words! We are happy to hear that Ginny was able to assist you with your insurance needs in such a friendly and knowledgeable manner. Your recommendation is greatly appreciated and we look forward to helping you again in the future! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Monish Yeluguri
May 19, 2026
"Sierra was helpful over text while I was busy at work and got some time sensitive work done."
"Thank you, Monish! I'm happy to hear that Sierra was able to assist you efficiently while you were busy. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Leslie Laney
May 18, 2026
"Responsive, efficient, and professional is how I would describe Christy Hedrick. She is phenomenal to work with. She makes the process extremely easy and walks me through every detail when I need assistance!"
"Thanks for the review, Leslie! We do our best to provide great insurance in Matthews, North Carolina and we’re so glad you’re happy with your experience."
Zack Yu
May 14, 2026
"Love Steve Carpou's office - State Farm, Sierra is the best, she has been so responsible and responsive for all matters on my home insurance and auto insurance, would recommend this agent office and Sierra to anyone"
"Thank you, Zack! I'm really happy to hear that Sierra has been so responsible and responsive with your insurance needs. Your recommendation means a lot to us. If there's anything else we can assist you with, just let us know!"
Brandi29
May 14, 2026
"I work in insurance and I have to say the customer service is always A1. Sierra is my go to."
"Thank you for taking the time to leave us a review. Our State Farm office in Matthews would be nothing without policyholders like you!"
Rafael Miranda
May 13, 2026
"Sierra was so helpful, nice, professional,respectful, and very knowledgeable. Thank you very much, Sierra! Your the best!"
"Thank you for your review, Rafael! I'm happy to hear that Sierra provided you with such helpful and professional service. We appreciate your kind words and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Andrea Jones
May 11, 2026
"Sierra done a great job answering my questions n giving me the answers."
"Hey Andrea! Thank you for sharing this. I’m glad Sierra was able to walk through your questions and give you the information you needed. We appreciate you taking a moment to let us know about your experience."
Shelly Ames
May 8, 2026
"Christy was wonderful"
"Thank you, Shelly! I'm happy to hear that Christy provided you with such a positive experience. Our team is dedicated to offering excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Mohamed Bilal
May 7, 2026
"He is very kind and more knowledgeable agent. He gave me multiple suggestions and get my insurance"
"Thank you, Mohamed! I'm happy to know you found the suggestions helpful and appreciated the service. It's great to have you with us. If you ever need anything else, feel free to reach out!"
Debbie Walters
May 6, 2026
"Ginny was a lifesaver in moving my insurance from another state to North Carolina! She was very informative and quickly answered email questions. I would give her six stars, if possible."
"Thank you, Debbie! I'm so happy to hear about your positive experience with Ginny. She truly goes above and beyond to assist our customers. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Deborah Covington
May 5, 2026
"Sierra assisted me with my issue. She was most courteous and helpful. Great Customer Service skills.. she went above and beyond in getting this issue resolved in a timely manner. Kudos Sierra"
"Thank you for your review, Deborah! I'm happy to hear that Sierra provided you with such excellent service and resolved your issue promptly. I'll be sure to pass along your kind words to her. If you need anything else, feel free to reach out!"
Michael Robinson
May 2, 2026
"Sierra is the person I usually contact for my insurance needs. However, Sierra was not available when I called and Christy who answered my call was more than willing to make sure I was thanking care of. Christy offered to help me with what I needed down, so I told Christy what I wanted to do and not only did what I was needing done, but seemed like Christy had been talking care of my insurance needs from the beginning. I was very impressed with the Knowledge she had , and she was very polite and professional on the phone I enjoy our conversation and was completely happy with the service I received impressed me as being highly professional and very polite. I would tell anyone looking for insurance to speak with Christy, or Sierra for there insurance needs. Sincerely Michael Robinson"
"Thank you for your wonderful feedback, Michael! I'm delighted to hear that Sierra has consistently provided you with excellent service and all the information you needed. Her professionalism and caring nature are truly valued here. If there's anything else we can assist you with, feel free to reach out anytime!"
Johnny Arthur
May 1, 2026
"Had a great experience and wonderful help thanks alot"
"Johnny, thank you for sharing your experience! I'm happy to hear you received wonderful help. If you ever need assistance again, feel free to reach out. Thanks for choosing us!"
Tracy Wallace
April 30, 2026
"Ginny was awesome to deal with and saved us a lot on our car and homeowners insurance. I"
"Thank you, Tracy! I'm happy to hear that Ginny provided you with excellent service and helped you save on your insurance. Our team is dedicated to offering the best support possible. If you need anything else, feel free to reach out!"
Sherrie Gaddis
April 30, 2026
"I just spoke with Matthew about changes with our auto insurance coverage. He was very polite and made the process quick and easy."
"Thank you, Sherrie! I'm happy to hear that Christy was able to assist you so efficiently with your homeowners insurance. We appreciate your kind words and are always here to help with any other needs you might have. Let us know if there's anything else we can do for you!"