State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mark Tidwell
October 29, 2025
5
out of
5
rating by Mark Tidwell
"Steve has a great team, very knowledgeable."
We responded:
"Thank you, Mark! I'm happy to hear that you find our team knowledgeable. We strive to provide excellent service every day. If you ever need anything else, feel free to reach out!"
Stephen Barbee
October 28, 2025
5
out of
5
rating by Stephen Barbee
"Called office to get a copy of my umbrella policy sent to me. Christy was very helpful and understanding. I wish more people would be this nice. Thanks Christy"
We responded:
"Stephen, thank you for your kind words! I'm happy to hear that Christy was able to assist you so effectively. We always strive to provide the best service possible. If there's anything else you need, feel free to reach out!"
Angela ONeill
October 28, 2025
5
out of
5
rating by Angela ONeill
"I can't say enough about the excellent service I have received form them. They have insured my home and auto since 2011 and have always provided A* service. Christy is providing service to me now and has been a pleasure; I can hear her smile through the phone. 🥰 You can't go wrong with them! ♥️"
We responded:
"Angela, thank you for your wonderful feedback! I'm so happy to hear that Christy has been a pleasure to work with and that you've been satisfied with our service since 2011. Your trust means a lot to us. If you ever need anything, feel free to reach out!"
David Greenberg
October 28, 2025
5
out of
5
rating by David Greenberg
"Cristy was kind , professional and really listened to my concerns."
We responded:
"David, it was a joy working with you. Christy is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."
Anyello Martinez
October 27, 2025
5
out of
5
rating by Anyello Martinez
"Great experience working with Ginny"
We responded:
"Anyello, I'm pleased to hear you had a great experience working with Ginny! We're grateful for your positive feedback and glad you found our service top-notch. If you ever need assistance with your insurance needs, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Sonja Nwabueze
October 24, 2025
5
out of
5
rating by Sonja Nwabueze
"Ginny was very helpful in providing me with the information I needed to add an additional car to my policy. Super friendly and the process took less than five minutes!"
We responded:
"Sonja, thank you for sharing your experience! I'm happy to hear that Ginny was able to assist you quickly and efficiently with your policy. Our team is dedicated to providing friendly and helpful service. Let us know if there's anything else we can do for you!"
Steve Cardinale
October 23, 2025
5
out of
5
rating by Steve Cardinale
"Fast and efficient service. Christy is an absolute professional."
We responded:
"Thank you for taking the time to leave us a review, Steve! Our State Farm in Matthews would be nothing without policyholders like you!"
Voltaire Medina
October 22, 2025
5
out of
5
rating by Voltaire Medina
"Shopping for new home/auto Insurance on-line and found “Steve Carpou - State Farm Insurance Agent”, e-mailed them what I needed comparing my old insurance and they replied that day if i recalled. I kept on shopping other insurance asking questions etc., finally decided to go with this group. Ginny Nix my contact person, helped me all the way explaining and walking me the process of changing insurance company, I haven’t talked to Steve Carpou probably because he is a busy man because of lots of clients but I’m sure having Ginny Nix in their team represents the whole “Steve Carpou Group” operates to help new clients get home/auto and other insurances easy to understand. Ginny Nix is a 5 star employee indeed!"
We responded:
"Thank you, Voltaire, for sharing your experience! I'm glad to hear that Ginny was able to assist you so effectively throughout the process. We strive to make insurance easy to understand, and it's wonderful to know that Ginny represented our team well. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Jose Beltran
October 18, 2025
5
out of
5
rating by Jose Beltran
"Christy has been very helpful insuring both my cars and taking the extra step to find all the discounts to save me money. Also helping me with a bonds title and setting up my paper work multiple times. Thank you! Recommend 100%"
We responded:
"Thank you, Jose! I'm glad to hear that Christy was able to assist you with insuring your policies and finding discounts to save you money. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Berhatify
October 16, 2025
5
out of
5
rating by Berhatify
"Sierra is very patient and super helpful I have been working with her for a couple of years and she always provide the same superior service. She is an asset for your establishment. Thanks"
We responded:
"Thank you for the five-stars! We greatly appreciate your business."
Liz
October 16, 2025
5
out of
5
rating by Liz
"Sierra did a really great job explaining everything to me and helping me put my car on insurance!I was praying to God to help with this and he sent me Sierra so thank you Sierra keep up with your great work!!"
We responded:
"Thank you, Liz! I'm so happy to hear that Sierra was able to assist you with your insurance needs. Your kind words mean a lot, and I'll be sure to share them with her. If there's anything else we can do for you, just let us know!"
David Ward
October 15, 2025
5
out of
5
rating by David Ward
"My renewal with Geico was pendind and I elected to shop around. I was contacted by Ginny who was a representive of a local State Farm office. She was knowledgbale and professional in her handeling of this matter. She was friendly and easy to talk with. She was able to to lower my monthly rate by $23 which equates to $276 annually. Very satisfied and pleased with her service."
We responded:
"David, thank you for sharing your experience! I'm glad Ginny was able to assist you with such professionalism and friendliness. It's great to know she could help you save on your monthly rate. We appreciate your trust in our office and look forward to continuing to serve your insurance needs. If you have any further questions or need assistance, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Haydee Jones
October 15, 2025
5
out of
5
rating by Haydee Jones
"I’ve been with State Farm for many many years. Anytime we have questions or need to make changes to our policies, the process is easy and efficient! Christy always remembers small details and takes care of us like friends, not just clients."
We responded:
"Thank you, Haydee! I'm so happy to hear that your experience with us has been easy and efficient over the years. Christy is indeed wonderful at remembering the little details that make a big difference. We appreciate your loyalty and are always here to assist with any questions or changes you might have. Thanks for choosing us!"
AutoDealer Service
October 14, 2025
5
out of
5
rating by AutoDealer Service
"Easy peasy, ginny was wonderful ,made the change easy, very informed, saved some money, could not ask for more, thank you so much ginny!"
We responded:
"AutoDealer Service, thank you for your fantastic feedback! I'm delighted to hear that Ginny made the process smooth and informed. It's great to know you saved some money too. We appreciate your kind words and are always here to assist with any future needs!"
Linda Truesdale
October 13, 2025
5
out of
5
rating by Linda Truesdale
"Christy is awesome at her job. I Called in about one of my policies and Miss Christie was right on it. Her attitude was sweet, kind and direct.. I look for that in great customer service. It makes me feel wonderful that the person on the other end is working to get what I need and that’s what it’s about. Keep up the great work, Christy"
We responded:
"Linda, we thank you for leaving us a review! Christy is truly an asset to our team, dedicated to providing top-notch service to our valued customers like you. We value you for letting us be your good neighbor!"
Vantage Express
October 13, 2025
5
out of
5
rating by Vantage Express
"Christy was very helpful and gave me very helpful advice on my coverage Great Agent Thanks Again!!"
Timothy Bennett
October 11, 2025
5
out of
5
rating by Timothy Bennett
"Miss Ginny was a great help. Would recommend her every time."
We responded:
"Thank you, Timothy! I'm happy to hear that Ginny was able to assist you so well. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Eddie Bolick
October 10, 2025
5
out of
5
rating by Eddie Bolick
"Excellent, Christy was very professional and polite! She took time and explained some things about insurance that I was not aware of! Very helpful!"
We responded:
"Thank you, Eddie! I'm happy to hear that Christy provided you with such professional and polite service. It's great to know she was able to help you understand more about your insurance. If you have any more questions or need further assistance, feel free to reach out!"
Greer Caponi
October 10, 2025
5
out of
5
rating by Greer Caponi
"I’m grateful for the support from my Insurance Agency during my property claim, especially Christy, who has been kind, responsive, and a pleasure to work with."
We responded:
"Greer, thank you for your wonderful feedback! I'm happy to hear that Christy provided you with such excellent support during your property claim. Our team is dedicated to offering responsive and kind service. If you need anything else, feel free to reach out!"
Edie Sullivan
October 10, 2025
5
out of
5
rating by Edie Sullivan
"Christy is amazing and super helpful! I always hear the smile in her voice when I call her to ask questions or make changes. She’s my absolute favorite ❤️"
We responded:
"Thank you for the wonderful review, Edie! Christy is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Randi Hovey
October 9, 2025
5
out of
5
rating by Randi Hovey
"Sierra, was very kind and knowledgeable. She handled my multiple requests in a prompt manner. She made the process easy and made sure I was informed about all possibilities and outcomes the could occur. Thankyou."
We responded:
"Thank you, Randi, for sharing your experience! I'm happy to hear that Ginny provided such professional and patient service. Her thoroughness and timely updates made your switch seamless, and we're grateful to have her on our team. If you have any questions or need further assistance, feel free to reach out."
Parth
October 8, 2025
5
out of
5
rating by Parth
"Sierra provided truly excellent service today. She was knowledgeable, friendly, and went above and beyond to help me with my auto insurance policy. The entire process was seamless, and she made sure all my questions were answered. Highly recommend working with Sierra!"
We responded:
"Thank you, Parth! I'm glad to hear that Sierra provided such excellent service and made your experience seamless. We appreciate your recommendation and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
Kathy T
October 6, 2025
5
out of
5
rating by Kathy T
"Christy was awesome. Before we got off the phone with her, she had already completed what we had called about. Great service always from this agency!"
We responded:
"Thank you, Kathy! I'm happy to hear that Christy provided such efficient service. We appreciate your kind words about our office. If there's anything else we can assist you with, feel free to reach out!"
Dorothea Young
October 3, 2025
5
out of
5
rating by Dorothea Young
"Sierra and Ginny are both SO helpful, professional and efficient. They are both always there if i have any questions. They both saved my family so mu ch money and insurance headaches!"
We responded:
"Dorothea, thank you for sharing your experience! I'm happy to hear that Sierra and Ginny have been so helpful and efficient in assisting you and your family. It's great to know they could save you money and ease any insurance concerns. If you ever have more questions or need assistance, feel free to reach out!"
Mike Myers
October 3, 2025
5
out of
5
rating by Mike Myers
"Ginny was extremely helpful and set up my new vehicle quickly. Thank you!"
We responded:
"Thank you, Mike! I'm happy to hear that Ginny was able to assist you efficiently with your new policy setup. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"